Powerful Solution with a Minor hiccups
What do you like best about the product?
Clear voice and video recordings that helps us quickly identify organizational-wide opportunities, what additional trainings our agents need or what guidance we need to clarify.
What do you dislike about the product?
Data exployer was difficult to learn, creating dashboards and running our trends report. Its alot of manual entry if your organization uses multiple evaluation forms. The process for modifying your evaluation forms is time cosuming. You cant just make a simple update. Forms has to be deactivated, cloned, renamed, then republished. This is difficult for organization that changes guidance/guidelines frequently.
What problems is the product solving and how is that benefiting you?
Identifying process improvement areas or Training opportunities.
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