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Enterprise Grade E-mail Security
What do you like best about the product?
Agari Phishing Defense provides a robust, and easily customizable, additional layer of e-mail protection on top of Office 365's built-in protections, and Agari Phishing Defense (along with Agari Phishing Response) are essential components of our overall e-mail security framework. It is much easier to create and customize phishing protection policies in Agari than in Office 365. Agari Phishing Defense provides an easy way to view the details of each message in order to effectively evaluate it, and it is easy to take actions on one or many messages (such as deleting it or moving it to the Inbox) . For example, it is easy to create policies to delete (or move to an Agari Quarantine folder or the Junk Email folder) any e-mails that are not authentic e-mails sent by service providers identified in the policy (e.g., delete any e-mail claiming to be from DocuSign that isn't 100% authentic). Agari can also sync with Active Directory and you can create a policy to automatically act on any message that has a display name matching an employee but was not sent through the company's e-mail system (or from a list of approved alternate e-mails, such as an employee's personal e-mail address).
What do you dislike about the product?
Agari does not have an easy way to create robust exceptions to phishing policies. For example, I would like to be able to create a policy (let's call it "Policy A") to delete e-mails that fit the criteria specified (e.g., e-mails that spoof our domain or are display name imposters) UNLESS the e-mail meets the criteria in Policy B (a policy created to identify legitimate e-mails from a particular bank's secure e-mail system) or Policy C (a policy created to identify legitimate e-mails from a listserv), etc. We can create Policy A with a delete action and Policies B and C with Move to Inbox actions, which sort of works. But the result is that (1) any filtering rules setup by end users (e.g., to filter listserv e-mails to a particular folder) are broken by the Move to Inbox action, and (2) we get a lot of false positive notifications when Policy A is triggered even though Policy B is subsequently triggered. I've been requesting this feature for years, but it hasn't been developed.
Since HelpSystems purchased Agari, the innovation and feature development of Agari Phishing Defense seems to have stalled out. Before the acquisition, Agari regularly held user panels for customers to provide feedback and discuss and evaluate upcoming enhancements, but since the acquisition, I have not heard about any such panels or received any invitations to participate. Agari Phishing Defense remains a solid and valuable e-mail security solution, but I am concerned about its longterm health. It is also hard to measure, but support requests seem to be taking a lot longer to be resolved now than they used to.
Since HelpSystems purchased Agari, the innovation and feature development of Agari Phishing Defense seems to have stalled out. Before the acquisition, Agari regularly held user panels for customers to provide feedback and discuss and evaluate upcoming enhancements, but since the acquisition, I have not heard about any such panels or received any invitations to participate. Agari Phishing Defense remains a solid and valuable e-mail security solution, but I am concerned about its longterm health. It is also hard to measure, but support requests seem to be taking a lot longer to be resolved now than they used to.
What problems is the product solving and how is that benefiting you?
Agari Phishing Defense helps us identify and delete e-mails that are display name imposters of employees, spoof our domain name or the e-mail addresses of partners, or are otherwise not authentic or trustworthy. It forms a critical component of our systems for protecting employees from phishing attacks.
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A tool to take into account to improve mail security
What do you like best about the product?
Prevent impersonation and blocking it is one of the options offered by the very useful tool.
Stop business email compromise option should not be left out, very important so that employees are not deceived with fraudulent emails.
Stop business email compromise option should not be left out, very important so that employees are not deceived with fraudulent emails.
What do you dislike about the product?
Detect account takeovers may, not because it is not useful but because it can generate false/positives
What problems is the product solving and how is that benefiting you?
The detection of fraudulent mail, which tries to impersonate reliable companies. Blocking these emails is of great help.
Incredibly friendly and timely in responding.
What do you like best about the product?
Customer service was excellent. Personnel worked tirelessly to get us what we needed.
What do you dislike about the product?
Tiered pricing could be helpful to have to evaluate the different options.
What problems is the product solving and how is that benefiting you?
This protects our employees from phishing scams and more importantly, our data.
Agari Phishing Defense makes protecting our company from malicious emails easy
What do you like best about the product?
The ease at which we can see all emails and how they impact our organization at a glance. The message analytics are very imformative without being overwhelming or challenging to understand.
What do you dislike about the product?
While I understand that dealing with malicious emails is a challenging and complex task, I would like to see all the functions exist within a single space rather than spread across multiple areas.
What problems is the product solving and how is that benefiting you?
We used to have massive spam email issues with our system (even under the O365 umbrella) and now those have esentially become a rarity. The time savings for IT dealing with these problems have far outweighed any costs associated with the product.
Phishing defence
What do you like best about the product?
Provides a link to download the attachment for testing in Sandbox. Provide hashes of the attachments for investigation.
What do you dislike about the product?
APD and APR have to be logged in at the same company at the same time.
What problems is the product solving and how is that benefiting you?
Analyze whether the reported email is phishing/ malicious or not
Agari Phishing defense Feedback
What do you like best about the product?
Policy function to get granular control on email flow
What do you dislike about the product?
very few times, Agari missed catching SPAM emails from the sender, which has high and/or regular sending volume as observed across all customers of Agari Phishing Defense.
What problems is the product solving and how is that benefiting you?
Monitoring User mailbox email flow. To protect them from SPAM, Phishing and malicious emails.
Agari review as a regular user
What do you like best about the product?
Its machine learning capabilities and ability to enforce malicious emails using custom and default policies.
What do you dislike about the product?
too many false negatives that Agari is not able to track or enforce the emails
What problems is the product solving and how is that benefiting you?
automation, not fully but it's doing better
Agari Phishing Response is a must have for IT professionals
What do you like best about the product?
Easy to use and makes the task of investigating an issue and remediating an issue fast and easy.
What do you dislike about the product?
Sometimes is not easy to deciper false positives.
What problems is the product solving and how is that benefiting you?
We have a small team and it helps us investigate and remediate problems fast and easy. It is also a great add on to Office365 ATP.
Agari Phishing Defense is a must have for email security!
What do you like best about the product?
Agari Phishing Defense catches a lot of suspect emails that our primary email gateway solution doesn't. Having the ability to remediate any harmful emails from users' mailboxes is a great feature and was one of the main reasons why we adopted this technology earlier on.
What do you dislike about the product?
We utilize a good amount of list serv subscriptions so the alerts for these can be quite overwhelming at times. I would like to see these get suppressed at some point VS just adding them to a by-pass list which I would rather not do.
What problems is the product solving and how is that benefiting you?
Having another layer of defense in our email pipeline is a huge benefit. It gives you peace of mind knowing that if a malicious or unwanted email slips in undetected you can quickly remediate the email before the user can do any further potential harm that could affect your business.
Best support team! Good alternative for others email protection
What do you like best about the product?
The UX of how easy to use.
The support team is amazing.
The support team is amazing.
What do you dislike about the product?
Maybe the right shy of using the agari investigation is in the same site...
What problems is the product solving and how is that benefiting you?
Less phishing attacks on our organization.
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