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HCL Digital Experience Cloud Native

HCL Software | Helm CF220

Reviews from AWS Marketplace

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External reviews

31 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Marius V.

Enterprise Solution

  • November 22, 2021
  • Review provided by G2

What do you like best about the product?
Multi-environment for concurrently running portals and developerment
What do you dislike about the product?
Costs are high and seems we need a lighter version option
What problems is the product solving and how is that benefiting you?
Multi-vendors support separated concerns; Logical separation for developers


    Telecommunications

HCL - Well buid and solid High demand software

  • October 15, 2021
  • Review verified by G2

What do you like best about the product?
Its rock-solid, a very secure software, its main features it's the ability to separate IT from business to delegate most of the site roles.
What do you dislike about the product?
For developers, there's little information, capacitation, and it may be very difficult to install, maintain and costomize.
What problems is the product solving and how is that benefiting you?
Enterprise business portals, delegation of content creation and publication workflows, integration with small angunlar apps and application servers
Recommendations to others considering the product:
improve samples, guides to developers, provide certification programs


    Jeanne A.

Digitize to businesses critical processes and make them available online.

  • March 17, 2021
  • Review provided by G2

What do you like best about the product?
The offers secure and scalable digital experience with integration support, secure data transfer and role based authentication process to manage your digital progress. The tool provides multichannel capacity with internally supported proxy service. Xperience builder help to easily create forms, workflows and surveys. Websphere support is also available that helps integrate all types of technology.
What do you dislike about the product?
Basic search option is very poor and it is unable to find required content. Java Applet editor is very poorly configured with multiple versions of upgrades that needs to be carefully selected depending upon your system requirements otherwise the entire system can crash. WCM syndication is buggy with an unrecognized browser support for WCM 7.
What problems is the product solving and how is that benefiting you?
The tool offers the best form IBM Solutions with IBM Websphere portal, Domino / Tivoli integration, Xperience builder, and multilingual support. The tool is very flexible and scalable with Java Applet editor. The only problem is that the editor is a non-responsive with a buggy WCM protocol.
Recommendations to others considering the product:
The tool is very flexible and scalable with Java Applet editor. The only problem is that the editor is a non-responsive with a buggy WCM protocol.


    Anna Rabeeca S.

Provide rich digital experience and flexibility

  • February 20, 2021
  • Review provided by G2

What do you like best about the product?
This platform has numerous features that help to build a cohesive experience. It offers modern and flexible tools and technologies. It also gives personalized access to services, social contents, information, and application. It simplifies complexity. It allows separating modules in separate portlets too. It also has a powerful search engine and built-in components. Before publishing it allows you to approve content at various levels.
What do you dislike about the product?
With HCL Digital Experience a specific development cost too much. Web content management also doesn’t work well with all browsers. It also takes too much time to install Digital Data Connector, WPS, Case Manager, and Domino. Certification and practice are also difficult and expire. It doesn’t offer proper support or facilitate when you need help. JRE installation on the client’s machine also has some issues.
What problems is the product solving and how is that benefiting you?
HCL Digital Experience is very flexible. It allows you to manage your content. Its catalog filtering feature is also very helpful as it filters products and shows those with which clients are more engaged. It also gives clients a rich digital experience through product customization. It also helps content creators by providing them with authority tools.


    Farhan A.

A solution to get a single access point for digital resources of your business:

  • February 16, 2021
  • Review provided by G2

What do you like best about the product?
This platform has helped a lot in delivering engaging experiences to our digital customers by producing content that is tailored specifically for each user’s preferences. It has eased us in the process of running our business campaigns across multiple channels and build responsive content for our subscribers. We are now capable of getting our administrative tasks more quickly and efficiently. Setting up the administration portlets was easy and of flexible nature.
What do you dislike about the product?
I have faced a lot of difficulties while trying to find the documentation on this platform’s functionalities. I believe that the documentation on the main website of a product has to be straightforward so that the non-tech persons can easily get to know about the product and decide whether the product can comply with the services that they need. Apart from that, I am happy that my time didn’t go wasted while trying to study its features, as I am happy with this software’s capabilities.
What problems is the product solving and how is that benefiting you?
It could prove to be the best companion for java developers. It gives you easy access to your media library no matter how large it is. Also, the availability of a variety of search options helps the user get right to what he needs. Its ability to integrate with other management suites is amazing, which also helps us increase our productivity with its so increased usability. In short, this product has provided us with the best collaborative environment among the team as well as our virtual audiences.


    Financial Services

Websphere Portal + WCM evolves in to HCL Digital Experience

  • December 14, 2019
  • Review provided by G2

What do you like best about the product?
HCL Digital Experience handles all of your enterprise content management needs. It's strength is that it leverages Java and therefore is a great fit for a team that includes Java developers. Naturally it also supports single page applications and modern responsive frameworks.
What do you dislike about the product?
Upgrades can be complicated and online documentation is hard to find. Training is also hard to find, meaning that you will want experienced HCL DX administrators in your organization, which may be hard to find.
What problems is the product solving and how is that benefiting you?
We host several websites, some which include highly personalized content with HCL DX. We also host our company intranet with HCL DX. The capabilities of this product has allowed us to achieve any project requirement with no gaps.
Recommendations to others considering the product:
This is definitely a product that requires solid expertise to support. If you have that in-house, the Digital Experience opportunities are unlimited.


    Hospitality

Great when it works

  • June 18, 2019
  • Review provided by G2

What do you like best about the product?
The ability for us to quickly assess a vast library of media quickly is a fantastic, and the ability to have multiple search types.
What do you dislike about the product?
The search feature is quite finicky, and does not allow for wild card style searches Ie file number is 00023 you are not able to just type 23
What problems is the product solving and how is that benefiting you?
Compared to having a separate team send us files we have a program that will simply complete the task for us.
Recommendations to others considering the product:
Ensure you have a complete understanding of limitations for searches


    Banking

IBM digital experience manager

  • March 21, 2019
  • Review provided by G2

What do you like best about the product?
Bring in powerful, flexible tools that allow business users to easily manage and create better content
What do you dislike about the product?
Not know at this time , I have not used very rigorously.
What problems is the product solving and how is that benefiting you?
It help business user to create communication they wants to do with users, it does not require technical or IT people to help them.
Recommendations to others considering the product:
recommended to other users


    Fabiano R.

Easy Work

  • March 20, 2019
  • Review provided by G2

What do you like best about the product?
It's a super-powerful platform that empowers users to build rich experiences right out of the box, but also provides deep customizability for those users that want to dive deeper
What do you dislike about the product?
It's far behind than industry competitor. and recently WebSphere Portal being offloaded by IBM has an huge impact on our customer's confiedence.
What problems is the product solving and how is that benefiting you?
To help clients build rich digital experiences through customization built on the product.
Recommendations to others considering the product:
Absolutely!


    Business Supplies and Equipment

Void attempt but missing functionality

  • March 20, 2019
  • Review provided by G2

What do you like best about the product?
The GUI is well layed out and appears to have what is needed
What do you dislike about the product?
Integration across multiple domains has been a challenge
What problems is the product solving and how is that benefiting you?
Looking to improve UX and cross channel collaboration