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External reviews

501 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Oren M.

Workato is well perform, sometime there a support needs and the support is very serviceable

  • February 12, 2025
  • Review verified by G2

What do you like best about the product?
the easy it makes the world of integration
What do you dislike about the product?
the missing of step by step debag and investigate failure
What problems is the product solving and how is that benefiting you?
Integration
it make very easy develop recipes


    Vinayak B.

Powerful and Easy-to-Use Integration Platform

  • February 06, 2025
  • Review verified by G2

What do you like best about the product?
Workato simplifying complex Integrations. Documentation is very descriptive so won't stuck while developing recipe and sdk's other than that there are chat support to help out.
What do you dislike about the product?
I span of this one to two years Workato has increase pricing heard from other collegues and management that could block Workato expantion over other tool like Boomi and Mulesoft.
What problems is the product solving and how is that benefiting you?
It's automated many use cases with our inhouse product that ideally take much efforts and workforce to process mannually.


    Olumba Chima A.

Efficient Automation Made Simple

  • February 05, 2025
  • Review verified by G2

What do you like best about the product?
Workato's user-friendly interface and robust integrations simplify complex workflows. It’s easy to set up automations without extensive coding, making it ideal for teams of all skill levels.
What do you dislike about the product?
Occasionally, there are delays in syncing data during peak times, and the pricing model might be challenging for smaller businesses.
What problems is the product solving and how is that benefiting you?
Workato helps us solve challenges with system integration, data consistency, and API management. It eliminates manual intervention in data processing, ensures seamless communication between platforms, and accelerates workflow automation, saving time and reducing errors.


    Arturo R.

Definitely recommend Workato

  • January 28, 2025
  • Review verified by G2

What do you like best about the product?
So easy to use and the number of features that it has
What do you dislike about the product?
That some times I find a few bugs everynow and then
What problems is the product solving and how is that benefiting you?
Workato works charms on automating daily tasks


    Retail

Great middleware

  • January 15, 2025
  • Review verified by G2

What do you like best about the product?
low - code / no -code. Great support. Easy to work with. Team loves
What do you dislike about the product?
Workato is an intuitive tool with many connectors to other services. The downsize can be a cost which can be managed through an efficient use of the tasks
What problems is the product solving and how is that benefiting you?
a quick integration between ecommerce systems


    Marketing and Advertising

Easy to use for a low-coder like me, but powerful too!

  • January 06, 2025
  • Review verified by G2

What do you like best about the product?
Workato is easy to use once you get to know it. The ability to connect my very niche multimedia asset management tools via APIs and webhooks is really useful. I am a post production project manager and we have a number of systems that need to be connected to enable our remote users to get their work done. A lot of whats involved is sharing links to videos, updating google sheets and updating Monday.com boards - often with the same information. We are almost finished desigining a system where both the google sheets and Monday boards are kept in sync via workato recipes that map the data by column, and in some cases the changes to the google sheet are automatically triggered by events in our Media Access Management system - via webhooks and another recipe. Workato made it easy for us to transform the RAW json data coming from the webhook into actionable data for google sheets, then remap the columns and sync it to Monday.com!
What do you dislike about the product?
The learning curve was pretty steep, but starting with simeple recipes helped. Initially I found the error handling logic difficult to get my head around. But a combination of using AI helpers and support from Workator developers allowed me to understand it's importance. From there I was able to move onto more complicated data transformation recipes and build my own error handling into it.
What problems is the product solving and how is that benefiting you?
Workato helped me to work out how to use webhooks to trigger workflows (which I don't use that offten). Previously I have used tools like IFTTT but I progressed pretty quickly from the simple logic that they provided. Workato has all these great data transformation features that helped me to shift data around and map differing fields so they play nice together. A great example was connecting Monday.com boards to google sheets and automatically upding column data based on changes - in both directions. This is important as some other workflow tools only connect sheets and Monday in a single direction.


    Computer Software

Easy to use and a very powerful tool

  • December 17, 2024
  • Review verified by G2

What do you like best about the product?
Its easy to use and we can connect with other integrations and customise it according to our business requirement. Implementation of the workflow is also easy. Customer Support is great. I use it frequently to support other usecases.
What do you dislike about the product?
Sometimes working with lists may be difficult but gets easier with practice.
What problems is the product solving and how is that benefiting you?
Customizing according to our needs which the product does not natively support


    Legal Services

Top iPaaS in support options and updates

  • December 16, 2024
  • Review verified by G2

What do you like best about the product?
Workato's recipe editor is fluid, intuitive, and easily customizable when you need something more than an out-of-the-box solution. Upgrades and updates are frequent and the company is full of friendly, helpful people.
What do you dislike about the product?
If it can be considered a flaw, Workato's support infrastructure is a bit complex: they have a knowledge base, forums, CSRs, QA developers, and in some accounts a Solutions Consultant. Who/what to turn to for which issues one may have can be its own learning curve and/or frustration. Additionally, there is a class of error (Workato-side resource overage) that will not show an audit trail for the end user to troubleshoot.
What problems is the product solving and how is that benefiting you?
The heaviest lifting Workato does for us is orchestrating video conferencing scheduling for our clients while updating our CRM and cloud storage services across multiple disparate platforms. We also utilize Workato as a source of truth determiner, propagating data from a master platform to all relevant subsidiaries. Both of these functionalities result in significant reduction in hours spent, as well as human error.


    Human Resources

Automative

  • December 16, 2024
  • Review verified by G2

What do you like best about the product?
Workato is a easy tool/platform to use for those who have no prior knowledge in tech or those who have some.

It is easy to create integration of different platforms easier by using features like API Platform, Custom connectors, Embedded Solutions etc. provided by Workato.

The feauters I like are Custom SDK, API Platforms which helped me a lot in creating and maintaining different integrations.

The customer support is also good, they are very responsive and quick in resolving issues.
What do you dislike about the product?
In some areas it is not very dynamic. Like switching different connectios and use of some libraries in SDK Tools.
What problems is the product solving and how is that benefiting you?
I use Workato for integrations of different platform by using either SDK or API platforms. By using those features I can create automate synchronization between two platforms.


    Ran L.

Great integration tool, Has a lot of relevant connectors, easy to configure and great support

  • December 11, 2024
  • Review provided by G2

What do you like best about the product?
The features and the ability to build and debug easily.
In addition the support is great, they helped me with a lot of different questions.
It is really easy to inegrate and build use connectors
What do you dislike about the product?
Nothing, so for I love it.
Thank you for this tool
What problems is the product solving and how is that benefiting you?
Integration different information systems in our organization