Contact Centre Configuration Engineer
What do you like best about the product?
View, Dashboard look, other agents available status on the right side bar.
Other services integration like Microsoft Teams, Dynamics etc.
Better Insights and Analytics and Flexibility for Customers.
Other services integration like Microsoft Teams, Dynamics etc.
Better Insights and Analytics and Flexibility for Customers.
What do you dislike about the product?
Many advantages but there are few that I can thinbk of maintaining Consistency Across Channels, training and adaptation for agents.
What problems is the product solving and how is that benefiting you?
It is unified experience, ensuring that customers can seamlessly switch between channels (chat, phone, email, social media) without losing context, creating a smoother journey.
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