What do you like best about the product?

ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its API work, and they are making the best use of this Amazon Cloud Contact Center solution, from essential to advanced features. Its user-friendly interface is loved by our customers, and in fact, some customers don't even realize it operates on top of Amazon Connect. All in all, I appreciate how ConnectPath strives to keep the application up-to-date, and their timely resolution of any minor software-related issues is amazing. Keep up the good work!

What do you dislike about the product?

Nothing major, however, we did receive a few customer complaints about the historical report formatting, where it prints 'NA' for certain data metrics.

What problems is the product solving and how is that benefiting you?

There are quite a few feature that ConnectPath offers which includes Blind Tranfer, Ad-Hoc holiday schedules, soft ringtones, fancy looking interface.