AWS Partner-Led Support Pricing
Partner-Led Support (PLS)
Minimum spend of $7,500.00
- or -
10% of monthly AWS charges for the first $0—$150K
7% of monthly AWS charges from $150K—$500K
5% of monthly AWS charges from $500K—$1M
3% of monthly AWS charges over $1M
Charges will be at least the minimum charge of $7,500.00 or the result of the calculation, whichever is higher.
You can contact your Partner Development Manager (PDM) for more information on pricing.
Pricing example
Partner Pricing example
For $1.2M in monthly AWS charges:
$150,000 x 10% = $15,000
(10% of first $0 - $150K of charges)
+ $350,000 x 7% = $24,500
(7% of charges from $150K - $500K)
+ $500,000 x 5% = $25,000
(5% of charges from $500K - $1M)
+ $200,000 x 3% = $6,000
(3% of charges over $1M)
____________
Total = $70,500
All paid AWS Support plans are billed monthly to partners. AWS Support fees are billed based on the aggregate monthly AWS charges for all enrolled customer account IDs subscribed to PLS.
Monthly fees for Partner-Led Support are calculated based on each month's gross AWS charges (before any discounts or credits are applied). Charges for certain AWS Services, including the following, are not included in the AWS Support fee calculation: AWS Support, AWS Elemental Support, AWS Elemental Media Event Management, AWS Managed Services, AWS Marketplace, AWS Professional Services, AWS Training and Certifications, and Amazon EKS Anywhere. Charges for Amazon Mechanical Turk, Amazon Mechanical Turk Worker Rewards, FreeRTOS, and VMware Cloud on AWS are also not included in the AWS Support fee calculation.
AWS Support fees will be the greater of (a) the specified minimum monthly fee, or (b) a percentage of monthly AWS charges, as described above. If partners cancel subscription for AWS Support within 30 days of sign-up, they will still need to pay the greater of the monthly minimum or a percent of AWS charges for the period of time the account was enrolled.
Partners may also qualify for regional pricing if all enrolled accounts on their billing profile are concentrated in qualified LATAM countries, India, or Mainland China subject to conditions below.