AWS Support for Growing Businesses
Grow your small and medium business with confidence in the cloud
Why invest in AWS Support for your business?
AWS Support offers expert guidance, fast response times, and proactive tools that keep small- and medium-sized businesses moving forward.
Resolve issues in minutes, not hours
Get instant AI-powered troubleshooting that understands your environment, plus 24/7 access to AWS engineers who respond within minutes for critical production issues.
Optimize costs as you grow
Proactive recommendations from AWS Trusted Advisor identify savings through rightsizing, reserved capacity, and resource optimization, so your AWS bill grows slower than your business.
Scale confidently with expert guidance
From your first production workload to peak traffic events, get architectural reviews, security best practices, and strategic planning from AWS experts who know your environment.
Find the right AWS Support for your business
Discover the right level of support for where you are today and where you're headed.
Keep your business running with AI-powered support
Combine AI-powered troubleshooting with 24/7 expert access for fast, reliable issue resolution. AWS engineers engage within 30 minutes for critical issues—with full context of your environment. Includes AWS DevOps Agent, Trusted Advisor, and proactive health monitoring. Starting at $29/month.
Strategic guidance and proactive security for mission-critical workloads
Everything in Business Support+, plus a designated Technical Account Manager who provides architectural reviews, FinOps guidance, and strategic planning tailored to your business. Get 15-minute critical response times and AWS Security Incident Response included at no additional cost. Starting at $5,000/month.
Context-aware expertise and rapid resolution for mission-critical operations.
AWS Unified Operations combines proven expertise with AI-powered insights to help reduce operational and security risks, resolve issues faster, and help you architect more resilient cloud solutions from the start—accelerating your most critical cloud initiatives.
Designated engineers for your most critical cloud events
Get specialized engineering support for migrations, product launches, peak traffic events, or AI deployments. Your designated AWS experts create custom runbooks, conduct readiness assessments, and provide 24/7 coverage during planned events. Available as a flexible monthly add-on for Business Support+ and Enterprise customers.
Customer testimonial
"Having AWS Enterprise Support isn't just about solving problems — it's about partnering to deliver on our strategic priorities."
Nick Parfene, Chief Product and Technology Officer, Snapper Services
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Customer testimonial
"The proactive engagements delivered by our TAM have not only streamlined our operations but also enabled us to adopt advanced AWS services, strengthening our commitment to deliver reliable, secure, and cost-efficient email solutions to our customers."
Dirk Marski, Director, Cloud Platform, Atmail
Take the next step with AWS Support
Ready to get started? Choose your plan in the AWS Console, or contact a specialist to explore which level of support is right for you.