AWS Support for Startups
The right support at every stage of your startup journey. Ship faster, stay resilient, and scale without limits, with AI-powered troubleshooting and expert support from AWS.
Why invest in AWS Support for your startup?
Whether you're shipping your MVP or scaling to meet investor milestones, AWS Support gives you the expert guidance, fast response times, and proactive tools that help startups move fast without breaking things.
Resolve issues in minutes, not hours
Get instant AI-powered troubleshooting that understands your environment, plus 24/7 access to AWS engineers who respond within minutes for critical production issues, so your team stays focused on building, not firefighting.
Ship faster without sacrificing reliability
Proactive monitoring from AWS Trusted Advisor and DevOps Agent catches issues before your customers do, giving you enterprise-grade reliability without needing to hire a dedicated ops team.
Scale from prototype to production with expert guidance
From your first deployment to your biggest traffic spike, get architectural reviews, security best practices, and strategic planning from AWS experts who've helped thousands of startups scale.
Find the right AWS Support for your startup
Whether you're pre-revenue or post-Series B, discover the right level of support for where you are today—and where you're headed next.
Ship fast and stay running with AI-powered support
Combine AI-powered troubleshooting with 24/7 expert access for fast, reliable issue resolution. AWS engineers engage within 30 minutes for critical issues—with full context of your environment. Includes AWS DevOps Agent, Trusted Advisor, and proactive health monitoring. Starting at $29/month—with a risk-free 60-day trial available.
Strategic guidance for startups running mission-critical workloads
Everything in Business Support+, plus a designated Technical Account Manager who provides architectural reviews, FinOps guidance, and strategic planning as you scale. Get 15-minute critical response times and AWS Security Incident Response included at no additional cost. Ideal for startups with production SLAs, compliance requirements, or enterprise customers. Starting at $5,000/month.
Designated engineers for your most critical launch moments
Get specialized engineering support for product launches, platform migrations, funding-driven scale-ups, or AI deployments. Your designated AWS experts create custom runbooks, conduct readiness assessments, and provide 24/7 coverage during planned events. Available as a flexible monthly add-on for Business Support+ and Enterprise customers.
Context-aware expertise and rapid resolution for mission-critical operations.
AWS Unified Operations combines proven expertise with AI-powered insights to help reduce operational and security risks, resolve issues faster, and help you architect more resilient cloud solutions from the start—accelerating your most critical cloud initiatives.
Customer testimonial
"The 24/7 technical support and strategic collaboration with AWS Enterprise Support have laid a strong foundation for SIMO’s continued innovation and sustainable growth in the global marketplace.
Yan Liang, Head of global platform operations, SIMO
Customer testimonial
"When faced with high service costs, the team worked diligently with AWS Support experts to find an innovative solution, reducing monthly AWS Config expenses by 92%, from $1,800 to just $150."
Sriram Raghavan, Senior Manager Devops, SuperOps
Take the next step with AWS Support
Ready to get started? Choose your plan in the AWS Console, or contact a specialist to explore which level of support is right for you.