Amazon Connect Customer Pricing
No minimums, no long-term contracts, pay for what you need
Pay only for what you use, without compromise
Amazon Connect Customer helps enterprises deliver exceptional customer experiences across every touchpoint. Combine agentic AI with human expertise so every interaction is resolved, not routed. Pay only for what you use, without compromise.
Transform your customer experience with zero upfront commitment, no capacity constraints, and no seat-based licensing requirements.
Proven business impact
Efficiency gains from AI-driven contact resolution
Pricing
|
Communication Channel
|
Price
|
|---|---|
|
Chat
|
$0.010 per message sent or received |
|
Voice
|
$0.038 per voice min (standard telephony rates apply) |
|
Email
|
$0.080 per email sent or received |
|
SMS and 3P messaging
|
$0.014 per message sent or received |
Pricing may vary by region, communication type, and third-party provider - see pricing details.
Not ready for AI? Learn more about Customer Basic.
What's included
Build & deploy agents
- Agentic self-service
- Pre-built AI agents
- AI agent designer
- Unified observability, testing & simulation
Empower your workforce
- Real-time agent assist
- Manager assist (preview)
- Forecasting & agent scheduling
- Performance evaluations
- Automated coaching feedback
- Screen recording
- Post-contact summaries
Unlock intelligence & automation
- Predictive insights
- Conversational analytics
- Custom metrics in dashboards and APIs
- Unified customer data
- Proactive and outbound engagement
- Back-office automation (preview)
How our customers are seeing value
Flybuys
“We have seen a 50% reduction in our platform costs... It allows us to use Amazon Connect Customer at a low rate, but we have the opportunity to innovate and implement AI experiences without having to go through business cases and additional financial approval because all of the AI capability is included in that platform cost.” - Matt Condie, CX Product Manager
Cochlear
"Amazon Connect Customer has been a huge benefit for us because once you add up the cost of WFM tools, quality management tools, and [others], the unlimited AI price essentially allows you to have all of those features, [while costing] us a lot less than what we're paying those third party companies." - Andy McLaughin, Director IT Networks and Telecommunications Services
Need help getting the most from Amazon Connect Customer?
AWS Professional Services brings proven expertise to accelerate your implementation, reduce complexity, and unlock the full potential of your customer experiences.
Get started with Amazon Connect Customer
Did you find what you were looking for today?
Let us know so we can improve the quality of the content on our pages