ServiceNows products hosted on AWS as well as ServiceNows integrations with AWS help bridge the gap between the cloud of today and the cloud of tomorrow. ServiceNow Next Generation Contact Center helps your organization automate and streamline work to improve employee productivity and handle...
Nubity is the leading provider of cloud contact center and customer experience improvement solutions. Nubity created a contact center solution based on amazon Connect that has different modules that cover the most common needs of contact centers of different industries and company sizes. Nubity...
PolyAI is an AWS ISV-Accelerate partner, part of the APN Global Startup program and an official technology partner for Amazon Connect. Past attempts at voice automation have forced callers to guess keywords and repeat themselves over and over in an attempt to be understood. PolyAI specializes in...
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Delve deeper into the heart of voice system optimization with our platform, where every nuance of DTMF and audio-based interactions is meticulously tested. Whether your customers prefer pressing keys or using voice commands, our technology ensures seamless operation and unmatched user experience....
watsonx Assistant: Intelligent virtual agent. Solve customer problems the first time, across any channel. Using artificial intelligence and natural language processing, watsonx Assistant provides customers with the best customer experience. Remove the frustration of long wait times, tedious...
ASAPP AutoTranscribe is the fastest & most accurate transcription, purpose-built for CX Why ASAPP AutoTranscribe - Industry-leading 90% accuracy - In customer environments, even a slight improvement in Word Error Rate can yield significant benefits. Over 80% of a customer conversation is composed...
SmartAgent Contact Centre will revolutionise how you communicate with your customers. Powered by Amazon Connect, our omnichannel contact centre solution utilises automation, system integration, a single pane-of-glass desktop app for contact centre operators, and a host of innovative features to...
ASAPP AutoSummary increases agent productivity by fully automating call wrap, which typically consumes 10-20% of AHT. AutoSummary offers consistent quality across your contact center, removes agent bias, and enables valuable custom insights and data extraction. Why ASAPP AutoSummary - Targeted,...
AWS CX. We specialise in AWS CX that spans Amazon Connect and Gen AI Agents. We have been supporting Amazon Connect since 2017 from migration, through to innovation, and into support services. Generative AI and ML Ops. From prompt engineering to custom machine learning models. CX Studio is pleased...
RedSky E911 Anywhere is a cloud-based network service that routes emergency calls from any call server in the USA or Canada, sends detailed location information of the caller to emergency dispatchers at the PSAPs, and notifies on-site personnel of the 911 call in progress. In a distributed...
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