Sold by: IBM SoftwareÂ
Using artificial intelligence and natural language processing, watsonx Assistant removes the frustration of long wait times, tedious searches, and unhelpful chatbots. By learning from customer conversations, the Assistant automatically improves its ability to resolve issues the first time.
Sold by: IBM SoftwareÂ
Overview
watsonx Assistant: Intelligent virtual agent.
Solve customer problems the first time, across any channel.
Using artificial intelligence and natural language processing, watsonx Assistant provides customers with the best customer experience. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots. By learning from customer conversations, watsonx Assistant automatically improves its ability to resolve issues the first time.
Highlights
- Solve customer problems the first time, across any channel
- Artificial intelligence and natural language processing (NLP) chatbot for best customer experience
Details
Sold by
Delivery method
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
watsonxAssistant | watsonx Assistant Cloud Pak for Data on AWS, Install + 100K MAUs | $308,280.00 |
Vendor refund policy
Please contact your rep for any questions.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Aroldo R.
Avaliação Watsonx Assistant
Reviewed on Jan 10, 2025
Review provided by G2
What do you like best about the product?
The best part is the possibility of integration directly through actions, using extensions.
What do you dislike about the product?
Unintuitive interface. I find it difficult to grant access to non-technical people
What problems is the product solving and how is that benefiting you?
scalable and reliable solution, with great NLP, which makes it easier to understand users' pain points
Leave a comment0 comments
Grazielli M.
Avaliando Watsonx
Reviewed on Jan 10, 2025
Review provided by G2
What do you like best about the product?
O que eu mais gosto é a quantidade de coisas que podemos fazer, aparentemente é bem simples mas ainda não consegui ver na prática.
What do you dislike about the product?
Que ainda precisa de time tecnico para fazer algo simples.
What problems is the product solving and how is that benefiting you?
No momento não estamos resolvendo muita coisa pois estamos no projeto de migração da V1 para a V2, que inclusive acho que deveriam indicar fazer um novo bot e não migrar pq os problemas se tornam inumeros.
Airlines/Aviation
It seems more complex than friendly to me.
Reviewed on Jan 10, 2025
Review provided by G2
What do you like best about the product?
It is a powerful tool with diverse features and integrations.
What do you dislike about the product?
Ease of Integration, Difficulty finding consultancy for implementation.
What problems is the product solving and how is that benefiting you?
It was implemented as the company's digital service tool.
Consulting
Excellent product and service
Reviewed on Dec 04, 2024
Review provided by G2
What do you like best about the product?
Ease of building conversational flows and service provided by IBM employees
What do you dislike about the product?
Impossibility of reusing expired credits in a new subscription
What problems is the product solving and how is that benefiting you?
Serving tens of thousands of users in the largest Income Transfer Program for those affected by dam collapse
Angela Riccel D.
The answer to your question
Reviewed on Nov 07, 2024
Review provided by G2
What do you like best about the product?
It helps to answer complex questions instantly
What do you dislike about the product?
It is underrated and not known for others
What problems is the product solving and how is that benefiting you?
It ease on thinking as just one click you have an instant answer