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    Zendesk Suite

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    Sold by: Zendesk 
    Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
    Listing Thumbnail

    Zendesk Suite

     Info
    Sold by: Zendesk 

    Overview

    As champions of customer service, Zendesk provides the complete customer service solution that's easy to use and scales with your business.

    Trusted by over 160,000 businesses, Zendesk enables personalized and effortless conversational experiences across any channel and device. Setting your teams up for success with a powerful workspace that centralizes all conversations and empowers agents with the out-of-the-box tools they need to solve the issue at hand.

    Powered by AWS, our open and flexible platform integrates with the rest of your tech stack, giving you a complete view of your customer with built-in analytics and automations. We have over 1,200+ pre-built integrations in our Marketplace, as well as the tools to create and configure custom experiences. Zendesk connects natively to AWS - simplifying the process of building with Zendesk. Learn more http://zendesk.com/aws .

    Core capabilities:

    • Support across web, social, and mobile channels
    • AI-powered bots
    • Knowledge management
    • Unified agent workspace
    • Routing and intelligence
    • Pre-built and custom integrations
    • Real-time reporting and analytics

    For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@zendesk.com , for a private offer.

    Highlights

    • Conversational experiences: Meet your customers where they are, providing support over messaging, live chat, social, email, or voice.
    • Unified agent workspace: Manage and respond to customers from one unified workspace, with complete customer context-including 1,200+ pre-built integrations.
    • Automations, Bots and intelligence: Built-in routing, workflows, and analytics to automate repetitive tasks, optimize your business, and increase agent productivity

    Details

    Sold by

    Delivery method

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    1-month contract (4)

     Info
    Dimension
    Description
    Cost/month
    Suite Enterprise
    Deliver personalized customer experiences at scale
    $169.00
    Suite Team
    Get the CX fundamentals right
    $55.00
    Suite Growth
    Cost-effectively meet rising support volumes
    $89.00
    Suite Professional
    Improve collaboration and streamline operations
    $115.00

    Additional usage costs (1)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Cost/unit
    Additional usage fees as agreed upon in MSA
    $0.01

    Vendor refund policy

    All fees are non-cancellable and non-refundable except as required by law.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    Our people are your people - Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    5734 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Oscar S.

    Zendesk is the best platform to provide support to our users

    Reviewed on Oct 30, 2024
    Review provided by G2
    What do you like best about the product?
    Zendesk is easy to use and intuitive, mostly on chats
    What do you dislike about the product?
    Fast chat assistance with all users. Easy follow-ups through emails
    What problems is the product solving and how is that benefiting you?
    Help us to adress all users requests through chat an emails
    Restaurants

    Zendesk Review

    Reviewed on Oct 16, 2024
    Review provided by G2
    What do you like best about the product?
    It helps answer guest questions and problems all in one place. The ticket system makes it easy to tag guest issues for reporting and it's easy to direct tickets to the management team in the field from the corporate office. Plus, it connects with different communication channels like our webstite, social media channels, and chat so everything is in one place for the most part.
    What do you dislike about the product?
    It doesn't have a robust reporting option and it doesn't work well with instagram and tiktok private messages. Also, it could have more advanced analytics and insights that'll assist with letting the company know about any guest concerns.
    What problems is the product solving and how is that benefiting you?
    It assists with reaching out to customers and getting their replies in one system.
    Primary/Secondary Education

    Zendesk support system is very poor

    Reviewed on Oct 16, 2024
    Review provided by G2
    What do you like best about the product?
    Product looks good. reports and features are up to mark
    What do you dislike about the product?
    They have not a support system to help the customer. Either we have to stuck with their partners or we have to everithing at own.
    What problems is the product solving and how is that benefiting you?
    Actually Zendesk could not solve any of my problem and there was not any benifit of applying time and affort in its implementation
    Noluthando Princess M.

    Convenient and reliable

    Reviewed on Oct 08, 2024
    Review provided by G2
    What do you like best about the product?
    easy to use especially for chats. Very reliable
    What do you dislike about the product?
    Zendesk is very reliable and easy to use there's no bad reviews
    What problems is the product solving and how is that benefiting you?
    Be able to be in contact with customers.
    Tom N.

    Functional and best in field

    Reviewed on Oct 05, 2024
    Review provided by G2
    What do you like best about the product?
    functionality, support quality, customizability, integrations with everything
    What do you dislike about the product?
    lacking depth in integrations, long time for feature release
    What problems is the product solving and how is that benefiting you?
    One stop shop for all our customers needs in one place
    View all reviews