Overview
At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. All these applications are native on our open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI & automations for faster time-to-value and reduced TCO. An intuitive "single pane of glass," provides streamlined workflows and rich customer context that empowers agents to work more efficiently and effectively.
CX Cloud™ includes:
- Voice Engagement
- Studio & Routing
- Live & Explore Standard Reporting
- AI-Powered Virtual Agents, Agent Assist, and AI Trainer
- Generative AI Solutions
- Guardian Standard
- Connections Standard
- Studio Functions
- Guardian Standard
- API Access
- Knowledge Management
- 70+ out-of-the-box Integrations
Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences across any industry, through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Talkdesk delivers the industry's first products dedicated to specific verticals for Financial Services, Healthcare, and Retail. With the Talkdesk and AWS CCI collaboration, easily implement intelligent solutions that enhance self-service, agent assistance, and call analytics in your contact center.
Talkdesk offers custom products, packages, EULAs, and private offers- contact AWSmarketplace@talkdesk.com for more information
Highlights
- Industry Innovator: We developed purpose-built industry solutions to provide industry-specific workflows, core system integrations, and intelligence built to understand industry language.
- End-to-End solution: Access and view your customer engagement, workforce engagement, employee collaboration, AI & knowledge, and analytics and insights on a single unified platform.
- Global Leader: We've launched over 70 innovations in 7 years, serve our customers in over 100 countries across 20 different industries, and rank #8 on the 2023 Forbes Cloud 100.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/36 months |
|---|---|---|
CX Cloud Essentials | 50 Users | $135,000.00 |
Dimension | Cost/unit |
|---|---|
Additional CX Cloud Essentials User | $75.00 |
Usage as incurred & defined in EULA/MSA section 6.3 (per minute) | $0.01 |
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
Custom pricing options
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Functionality
Ease of use
Customer service
Cost effectiveness
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
Standard contract
Customer reviews
It is easy to use
Hardcore Unified Contact Center
Everything from media flow design, ease of implementation, administration to even agent use, is taken to the next level. And welcome AI driven context and other gound breaking features, including the Ease of Integration to your favorite CRM and other 3rd party products!
And I haven't mentioned customizable Dashboards and many, many reports that we frequency use. We have seen our Customer Support KPI's rocket as we encounter happy customers.
We also implemented Queue CallBack which allows a caller to hangup without loosing their place in the queue.