Overview

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Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings, and intent at every touchpoint in their journey enabling businesses to build empathy and create lasting impact.

The global leader in digital experience analytics, Contentsquare helps brands everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy, and accessibility. More than 850 leading brands, including Walmart, T-Mobile, Sephora, Verizon, and Frontier Airlines use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide. Founded in Paris and with offices around the world, Contentsquare has raised $810m in investment funding from leading investors, including Softbank, BlackRock, and others.

Make sense of billions of visitor behaviors to improve conversion, increase content consumption, and personalize the customer journey.

Surface high-fidelity insights faster and quantify the impact of those insights on your business. Empower your team with rich visualizations to help answer the questions internal stakeholders are asking.

Take the guesswork out of eCommerce conversion rate optimization. Make smarter, faster decisions that drive online sales.

Uncover why you're getting specific feedback, errors, and frustration on your digital properties, quantify the impact of your topline revenue and align the team around a single version of the truth.

Contentsquare helps product teams find "aha!" moments by unlocking the full picture of user behavior. Ship better products that maximize engagement and growth.

For custom pricing, EULA, or a private contract, please contact partnerships@contentsquare for a private offer. Please view Contentsquare's Addendum to AWS Marketplace here: https://contentsquare.com/legal/aws-marketplace-master-service-agreement/

Highlights

For custom pricing, our Addendum for AWS Marketplace purchases, or a private contract, please contact aws@contentsquare.com for a private offer.
Monitor behavior across every digital channel
Identify struggle to resolves issues fast

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Contentsquare

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Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

Contentsquare Digital Experience Analytics

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

12-month contract (1)

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Dimension	Description	Cost/12 months
Contentsquare	Up to 12 Million Page Views	$170,000.00

Vendor refund policy

https://contentsquare.com/legal/terms-conditions/

Custom pricing options

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support@contentsquare.com

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447 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Domenico P.

Best tool for digital marketers!

Reviewed on Nov 12, 2024

Review provided by G2

What do you like best about the product?

Contentsquare is an invaluable tool for in-depth user experience analysis. Its ability to meticulously analyze every interaction allows for continuous optimization of the user journey and increased conversions.

What do you dislike about the product?

Integrating Contentsquare with other tools and systems can be complex, requiring technical expertise and potentially slowing down the analysis process.

What problems is the product solving and how is that benefiting you?

Tailor content and experiences to individual users based on their behavior, increasing engagement and conversions.

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Insurance

An amazing tool to improve the performance of your site

Reviewed on Sep 12, 2024

Review provided by G2

What do you like best about the product?

The monitoring by the CSM is excellent with regular updates, and provides a lot of help. More generally, everything we can see and learn about our site and our users thanks to Contentsquare allows us to greatly improve our site based on what users do and like, which is the best way to convert

What do you dislike about the product?

On the other hand, updates are sometimes sudden without warning (so it is only to improve the tool but for new users it can be disturbing). In addition, with all the new Contentsquare products it is sometimes difficult to find your way around because the product names are a little similar.

What problems is the product solving and how is that benefiting you?

Contentsquare allows us to understand the users' journey and thus improve our navigation paths, our pages according to what our users want and thus reduce their frustration so that they are more able to convert

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Apparel & Fashion

Powerful and visual tool for your customer journey

Reviewed on Mar 06, 2024

Review provided by G2

What do you like best about the product?

Apart from being a powerful and visual tool i appreciate the community, guide/help center and CSM that you get as an extra to the tool. This is something i haven't experienced with other similar tools. That is something that enhance your analysis and gets you to dig further than you normally would do.

What do you dislike about the product?

It takes some time to get settled in the tool. Which can be somewhat frustrating.

What problems is the product solving and how is that benefiting you?

Visualising bigger data that previously would have taken far more time and effort to put in a "simple" report. Also the way segmenting and comparing is done, its easier to see good vs bad in one image.

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Marie d.

Phenomenal Tool, Phenomenal Support!

Reviewed on Jan 12, 2024

Review provided by G2

What do you like best about the product?

The support received from the ContentSquare team is phenomenal, especially Maxime Cacaly. Max goes over and above for our team and our business, always ready and excited to help us problem solve and get the best bang for ou buck from this phenomenal tool. We've had a lot of new starters in our team and the onboarding has been smooth as silk thanks to the one-on-one training time as well as the always-on ContentSquare University which has a plethora of easy-to-digest courses. The community is one of my favorite features as well, when in doubt Google it on CS Community. Turns out I am never the only one asking something and there are so many ways to get an answer. Overall, as someone who was addicted to HotJar I am even more so with ContentSquare. The data gathered and problems solved has saved us time and energy while optimising for trade and effectiveness. I spend most of my time at work on this tool solving problems quickly, without it I would be spending hours just gathering data to try start the problem solving. 10/10 would recommend to everyone.

What do you dislike about the product?

The continuous updates that are made to the platform are great, but (the infamous but) they are very frequent and sometimes without warning. Without any post-release feedback or information, it's a struggle to try and figure out what the update was that was made and what the benefits are. Some features have broken ContentSquare reporting making it less accurate and trustworthy, this is super frustrating when CS is the bedrock for reporting and problem solving.

What problems is the product solving and how is that benefiting you?

UI & UX problems which can make or break a business.

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Parker S.

Incredibly Valuable Tool

Reviewed on Jan 10, 2024

Review provided by G2

What do you like best about the product?

With Contentsquare, we are able to understand user behavior on our website greater detail and precision than we ever could before. And, contentsquare has a wide variety of reports and views, so we are able to answer so many types of questions. For example, page usage, impact of elements on conversion rates or revenue, journey analysis, etc.

Also, I have to callout how amazing their customer success and customer support teams are! They are very proactive, fast to respond, amazing to work with, and very knowledgeable. They really helped my team be successful within the tool.

What do you dislike about the product?

Price is pretty steep and learning curve takes some time. But, it is what you would expect from a tool this powerful.

What problems is the product solving and how is that benefiting you?

Contentsquare is helping us find and isolate both technical and conversion issues. Without CS, we had very limited visibility into what our site visitors did, where they went, what problems they had, how often those problems occured, etc. With CS, we know all of this and more.

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