AWS Marketplace: Contentsquare Experience Analytics

Overview

Product video

What you will get with Experience Analytics Understand how users engage with your site and app to inform your UX improvements

Increase engagement and reduce abandonment in your digital business

Align and connect your teams in charge of your digital experience and boost impact and efficiency

What you will be able to do Improve engagement and conversion for every journey: Discover how your customers progress from entry to exit. Discover your biggest opportunities and frustrations and build more intuitive journeys for key audience segments.

Reveal customer interactions on any page: See where users click, hover, and scroll, so you can understand where users get distracted and what grabs their attention. Visualize the performance of each content element on key metrics like attractiveness, engagement, click rate and conversion.

See exactly what your users saw: Replay any individual journey to see exactly what the user saw and did including mouse movements, clicks, taps, and swipes. Uncover pain points, validate hypotheses, and share replays to accelerate decision-making.

Impact Quantification: Understand the impact of user experience on key business metrics like conversion rate, revenue, site and app performance, and user experience.

For custom pricing, EULA, or a private contract, please contact sales@contentsquare.com . Please view the Contentsquare Addendum to AWS Marketplace here: https://contentsquare.com/legal/aws-marketplace-master-service-agreement/

Highlights

Journeys & Heatmaps: See how your content is performing and visualize customer journeys from start to finish
Session Replay: Reveal exactly what customers experienced during crucial moments
Impact Quantification: Quickly understand the impact of good and bad digital experiences

Details

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Contentsquare

Features and programs

Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

Contentsquare Experience Analytics

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

12-month contract (1)

Info

Dimension	Description	Cost/12 months
Contentsquare	Up to 12 Million Page Views	$170,000.00

Vendor refund policy

https://contentsquare.com/legal/terms-conditions/

Custom pricing options

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Request a private offer to receive a custom quote.

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Legal

Vendor terms and conditions

Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

Content disclaimer

Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

Usage information

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

Vendor resources

Contentsquare Platform

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Our customers

Support

Vendor support

support@contentsquare.com

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Ratings and reviews

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448 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Professional Training & Coaching

a solid tool

Reviewed on Dec 17, 2024

Review provided by G2

What do you like best about the product?

great insight into engagement and audience retention rates

What do you dislike about the product?

UI is at times a little clunky but not the worst

What problems is the product solving and how is that benefiting you?

giving insight into our customer journey

Leave a comment 0 comments

Domenico P.

Best tool for digital marketers!

Reviewed on Nov 12, 2024

Review provided by G2

What do you like best about the product?

Contentsquare is an invaluable tool for in-depth user experience analysis. Its ability to meticulously analyze every interaction allows for continuous optimization of the user journey and increased conversions.

What do you dislike about the product?

Integrating Contentsquare with other tools and systems can be complex, requiring technical expertise and potentially slowing down the analysis process.

What problems is the product solving and how is that benefiting you?

Tailor content and experiences to individual users based on their behavior, increasing engagement and conversions.

Leave a comment 0 comments

Insurance

An amazing tool to improve the performance of your site

Reviewed on Sep 12, 2024

Review provided by G2

What do you like best about the product?

The monitoring by the CSM is excellent with regular updates, and provides a lot of help. More generally, everything we can see and learn about our site and our users thanks to Contentsquare allows us to greatly improve our site based on what users do and like, which is the best way to convert

What do you dislike about the product?

On the other hand, updates are sometimes sudden without warning (so it is only to improve the tool but for new users it can be disturbing). In addition, with all the new Contentsquare products it is sometimes difficult to find your way around because the product names are a little similar.

What problems is the product solving and how is that benefiting you?

Contentsquare allows us to understand the users' journey and thus improve our navigation paths, our pages according to what our users want and thus reduce their frustration so that they are more able to convert

Leave a comment 0 comments

Apparel & Fashion

Powerful and visual tool for your customer journey

Reviewed on Mar 06, 2024

Review provided by G2

What do you like best about the product?

Apart from being a powerful and visual tool i appreciate the community, guide/help center and CSM that you get as an extra to the tool. This is something i haven't experienced with other similar tools. That is something that enhance your analysis and gets you to dig further than you normally would do.

What do you dislike about the product?

It takes some time to get settled in the tool. Which can be somewhat frustrating.

What problems is the product solving and how is that benefiting you?

Visualising bigger data that previously would have taken far more time and effort to put in a "simple" report. Also the way segmenting and comparing is done, its easier to see good vs bad in one image.

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Marie d.

Phenomenal Tool, Phenomenal Support!

Reviewed on Jan 12, 2024

Review provided by G2

What do you like best about the product?

The support received from the ContentSquare team is phenomenal, especially Maxime Cacaly. Max goes over and above for our team and our business, always ready and excited to help us problem solve and get the best bang for ou buck from this phenomenal tool. We've had a lot of new starters in our team and the onboarding has been smooth as silk thanks to the one-on-one training time as well as the always-on ContentSquare University which has a plethora of easy-to-digest courses. The community is one of my favorite features as well, when in doubt Google it on CS Community. Turns out I am never the only one asking something and there are so many ways to get an answer. Overall, as someone who was addicted to HotJar I am even more so with ContentSquare. The data gathered and problems solved has saved us time and energy while optimising for trade and effectiveness. I spend most of my time at work on this tool solving problems quickly, without it I would be spending hours just gathering data to try start the problem solving. 10/10 would recommend to everyone.

What do you dislike about the product?

The continuous updates that are made to the platform are great, but (the infamous but) they are very frequent and sometimes without warning. Without any post-release feedback or information, it's a struggle to try and figure out what the update was that was made and what the benefits are. Some features have broken ContentSquare reporting making it less accurate and trustworthy, this is super frustrating when CS is the bedrock for reporting and problem solving.

What problems is the product solving and how is that benefiting you?

UI & UX problems which can make or break a business.

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