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    Braze

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    Sold by: Braze 
    Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

    Overview

    Our customer engagement platform is packaged a la carte to allow customers to tailor their contract to their specific needs and use cases. Customers must purchase a Braze core Platform Edition that acts as a gateway to the Braze offering, bringing channels like Push and in-app messages included in the SDK. Every other SKU is customizable, including User-type and breadth of additional channels and add-on features. As such, the items listed below are not standalone products, but additional components that can be purchased along with the Braze platform.

    The company has been recognized as a 2024 U.S. News Best Technology Companies to Work For, is a 2023 UK Best Workplace for Women by Great Place to Work, and was named a Leader by Gartner in the 2023 Magic Quadrant for Multichannel Marketing Hubs and in The Forrester Wave: Cross-Channel Marketing Hubs, Q1 2023. Braze is headquartered in New York with 10+ offices across North America, Europe, and APAC. Learn more at braze.com.

    Highlights

    • Orchestrate responsive, cross-channel experiences within a single interface.
    • Stay compliant with world-class data security and enjoy trusted performance and reliability at scale.
    • For custom packages and pricing please use the support resources at the bottom of the page.

    Details

    Sold by

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    Braze Platform
    100K MAU, 5M Email, 2 IP Addresses, 750K US SMS, Message Notifications
    $75,000.00

    Additional usage costs (8)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Description
    Cost/unit
    All overages charged monthly-in-arrears on excess usage of entitlement
    All overages charged monthly-in-arrears on excess usage of entitlement
    $0.01
    MUV_OVERAGE
    MUV Overage
    $1.00
    CONTACT_OVERAGE
    Contact Overage
    $1.00
    DATA_POINT_OVERAGE
    Data Point Overage
    $1.00
    SMS_MMS_OVERAGE
    SMS/MMS Overage
    $1.00
    EMAIL_OVERAGE
    Email Overage
    $1.00
    WHATSAPP_OVERAGE
    Whatsapp Overage
    $1.00
    MAU_OVERAGE
    MAU Overage
    $1.00

    Vendor refund policy

    We do not support refunds.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Support

    Vendor support

    For custom subscription agreements and pricing please reach out to awsmarketplace@braze.com 

    https://www.braze.com/aws-get-started 

    OR

    Reach out to karan.reddy@braze.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    1085 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Banking

    The best marketing automation tool!

    Reviewed on Nov 15, 2024
    Review provided by G2
    What do you like best about the product?
    We just switched to Braze from another provider becasue their product is just better. More features and capabilities and the pricing model works well for growing companies.
    What do you dislike about the product?
    I don't have anything bad to say about Braze at this point.
    What problems is the product solving and how is that benefiting you?
    Braze gives us a smart way to interact with our members and track performance in a clear way
    Luka C.

    Love Braze since we first started using it

    Reviewed on Nov 15, 2024
    Review provided by G2
    What do you like best about the product?
    Ease of use, different options it gives us when it comes to content display.
    What do you dislike about the product?
    Maybe the customization options are not the best.
    What problems is the product solving and how is that benefiting you?
    It allows us to send our users push notifications and IAM (In App Messages) which are crucial for our business.
    Restaurants

    Best Customer Engagement Platform I've used in 16 years!

    Reviewed on Nov 04, 2024
    Review provided by G2
    What do you like best about the product?
    - Personalisation: Love how easy it is to do personalisation across channels on scale. This helps us tailor messages across channels for better user engagement.
    - Real-Time Data: Integration with our data warehouse (Snowflake) helps us bring data to not just marketing teams but also franchisees.
    - Cross-Channel Campaigns: Ability to do cross channel messaging - email, SMS, push, in-app, content cards gives us a chance to reach customer where they are.
    - Automation: We have a lean team and automation with Braze helps us save a lot of time & focus on strategy and analysis.
    - A/B testing: control groups, webhooks etc helps us conduct tests to find the most effective channel / message / audiences.
    - Integration: Easily integrates with other tools and platforms including Meta and Google for driving better effeciences in paid media campaigns.
    - User-Friendly Interface: Intuitive design for easy campaign management. Makes me want to 'stay' on the platform everyday, explore and learn.
    What do you dislike about the product?
    I think reporting and analytics is not reliable - specially for business KPIs - sales, transactions, revenue etc.
    What problems is the product solving and how is that benefiting you?
    Single customer engagement platforms that is helping us increase customer retention.
    matias d.

    Best CRM tool in the market

    Reviewed on Oct 15, 2024
    Review provided by G2
    What do you like best about the product?
    I have worked with several different CRM platforms and none of them has the capabilities and ease of use as Braze, with amazing support and supporting documentation.
    What do you dislike about the product?
    It's expensive and in some regions they have a reseller who handles the tool that is not as efficient as the Braze team.
    What problems is the product solving and how is that benefiting you?
    It is a platform that can help you create great CRM flows, using your data from easy integrations with clear measuring and multiple communication channels.
    Dara P.

    Digital Product Manager

    Reviewed on Oct 14, 2024
    Review provided by G2
    What do you like best about the product?
    Cloud messaging, in app messaging and sms blaze, ease of use and integration
    What do you dislike about the product?
    Price study in app and cloud messaging , email blash
    What problems is the product solving and how is that benefiting you?
    Capacity for in app and cloud messaging
    View all reviews