Overview
Glean is the AI-powered work assistant that searches across all of your company's data to help you find the answers you need. It's the enterprise-grade solution for bringing generative AI into the workplace: the single place where you can get answers that are grounded in your company's knowledge.
At its core, Glean delivers powerful unified search across all applications used at your company. Glean's best-in-class search ensures LLMs use the most relevant, up-to-date information to generate responses to natural language queries. Glean understands who you are, what you're working on, who you're working with, and even language and acronyms specific to your company, to deliver highly personalized results. Those results respect the existing permissions from your company's systems, so users only see what they already have permission to see. All results are secure, private, and fully referenceable.
Glean also helps you discover the information and people that make it easier to get things done. Glean offers knowledge management tools and a people directory with details about who people are and what they're working on.
Glean is easy to use and ready to go, right out of the box. Initial setup is quick and doesn't require any engineering or manual fine-tuning for implementation. Glean has seamless workflow integration, whether you're using it in the web app, mobile app, new tab page, sidebar search, native search, or Slack commands.
For questions and custom quote options, please reach out to our AWS marketplace contact: mp.eisen@glean.com
Highlights
- Get answers grounded in your company's data
- The enterprise-grade generative AI solution
- Easy to use, ready to go-right out of the box
Details
Pricing
Dimension | Description | Cost/month |
|---|---|---|
Instances | The number of Glean instances | $100,000,000.00 |
Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Glean CloudFormation Deployment
Launches a few resources neeed by Glean to deploy the rest of its infrastructure.
CloudFormation Template (CFT)
AWS CloudFormation templates are JSON or YAML-formatted text files that simplify provisioning and management on AWS. The templates describe the service or application architecture you want to deploy, and AWS CloudFormation uses those templates to provision and configure the required services (such as Amazon EC2 instances or Amazon RDS DB instances). The deployed application and associated resources are called a "stack."
Version release notes
First Release
Additional details
Usage instructions
WARNING: Glean uses some broadly permissive IAM policies to set up a variety of resources in the account, as well as cross-account read-only access for debugging via the AWS console. For this reason, please only install this template into a new, empty AWS account.
Steps to access Glean:
- Please first install the provided CloudFormation template into an empty AWS account after reviewing the disclosures mentioned above.
- When installing the template, please supply an appropriate contact email address in the
ContactEmailparameter. - After the template stack has been installed, Glean will begin setting up all the necessary infrastructure for the system.
- You will receive an email from Glean when your instance is ready to be accessed, prompting you to head to https://app.glean.com/admin to begin configuring your workspace.
Additional Details:
- In order for this software to properly function, all AWS launched services need to continue to run, and a continuous connection to Glean's external resources are required (please refer to the architecture diagram).
- An email address is collected within the CloudFormation launch as a means for the Software vendor to contact you with the details to access your Glean instance.
- This listing adheres to all AWS Marketplace policies and FTR requirements.
Resources
Vendor resources
Support
Vendor support
Please allow 24 hours before being contacted by one of Glean's support engineers.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Connecting Search and RAG AI to elevate Knowledge Management and Productivity
The verification system is another offering that demonstrates the understanding that as we move foward with knowledge management and AI, garbage in IS garbage out and companies need to address it with easy to manage and use user interfaces that favor clarity and ease (again, lets make life easy for users to encourage useful and frequent updates)
AI Apps are a game changer, the best company SME (Subject Matter Experts) are constrained on time and access so building an app that your best can keep updated and fed means your users can always have an SMA (Subject Matter AI/Assistant) on point and ready 24x7.
The support staff is engaged and interested in helping to build a better experience, while doing their best to help us understand where things are headed and why they are the way they are.
People, while hooked to identity management lacks some flexibility in manual overrides to deal with some user situations with off shore, contractors etc leading to some odd results or missing context
Generative AI is still new and transforming at speed and scale. Keeping up with that pace of change is a significant challenge. Glean seems to struggle with completeness vs accuracy as the development team works out how to contend with how much data the backend LLMs can accept and not miss context or material.
Analytics is a little inflexible but nothing that cant be fixed in the UI. Though you can download the CSV file and slice and dice however you wish, simply setting date ranges and getting clearer indicators that could help drive adoption or be useful reports to more easily email to department leads.