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External reviews

322 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Eric Y.

Probably the easiest system to capture logs and quickly sift through logs to identify what is needed

  • September 17, 2024
  • Review verified by G2

What do you like best about the product?
I really appreciate the fact that SumoLogic has a pretty performant query engine that allows me to drill down to the specific log entry that I need to resolve either application errors or performance issues. It does this is a relaitvely transparant way so we don't have change our exisitng logging practices.
What do you dislike about the product?
it doesn't default to always searching the latest logs, and you have to manuallly set it every time.
What problems is the product solving and how is that benefiting you?
It allows us to easily get to the logs for all the applications that we deploy and allows us to drill down to the relevant logs


    Dheeraj T.

SOARing to new heights

  • July 25, 2024
  • Review provided by G2

What do you like best about the product?
Integrates with various security tools, user friendly, has multiple features like case, KPI management, etc, which makes work life easier...
What do you dislike about the product?
Sttep Learning, Initial setup challeneges, Integraction Limitations, and has a supportive team if come across any challenges hence no point to dislike
What problems is the product solving and how is that benefiting you?
According to my experience I didn't had any problem but I am sure that if any problem arise the support team will definitely help to overcome


    Syed S.

Nice experience of Cloud SOAR

  • July 22, 2024
  • Review provided by G2

What do you like best about the product?
Multiple good features to utilize, explore, and impliments, easy to use, had nice experience...
What do you dislike about the product?
Cloud SOAR is nice and didn't had any such issue to dislike
What problems is the product solving and how is that benefiting you?
Nice software and didn't had any such issues while using


    Nili J.

High End Security Provision

  • July 19, 2024
  • Review provided by G2

What do you like best about the product?
ease of use for customers and an amazing backend team available for support
What do you dislike about the product?
very new to using cloudsoar and have not found anything marking it down for, hoping it remains to be the same experience even ahead.
What problems is the product solving and how is that benefiting you?
business security related issues and helping in early stage detection of fraudulent activities


    Vikas G.

Experience with using CloudSOAR

  • May 08, 2024
  • Review provided by G2

What do you like best about the product?
1. Cloud Soar lets businesses easily adjust the amount of computer power they use, so they don't waste money on extra hardware.
2. Using Cloud Soar can save money because businesses only pay for what they use, rather than buying and maintaining expensive equipment.
What do you dislike about the product?
1. If your internet goes down, you might not be able to access your stuff on Cloud Soar.
2. There's a risk that someone might hack into Cloud Soar and get hold of your sensitive information, so you need to make sure everything is protected properly.
What problems is the product solving and how is that benefiting you?
To create interactive dashboard such that all the relevant KPIs are under 1 roof


    Bryce N.

Helpful but sometimes complicated product

  • March 06, 2024
  • Review verified by G2

What do you like best about the product?
I have found Sumo Logic can be extremely useful when locating necessary files that may be difficult to locate originally. It is helpful to find necessary files and logs
What do you dislike about the product?
Sometimes it can be difficult trying to find the necessary information. It may take time trying to locate the necessary information.
What problems is the product solving and how is that benefiting you?
It helps with locating and finding necessary files that I may be unable to locate initially with our internal tools. It also helps to find any neccessary changes that are done with our internal systems.


    Ujwala D.

User friendly app

  • March 06, 2024
  • Review verified by G2

What do you like best about the product?
Easy to read & configure. For all tracing & monitoring we frequency of use is higher, Sumo logic. Ease of integration & Ease of Implementation is also good. Never felt a need to contect Customer Support.
What do you dislike about the product?
Documentation around dashboard configurations & other features related help.
Looks like sumo is providing many features but people are not having enough knowledge ot utilize it at its best
What problems is the product solving and how is that benefiting you?
Tracing & logging helping to solve incidents & find root cause.


    Computer Software

Sumologic is the best in town for log processing

  • March 05, 2024
  • Review provided by G2

What do you like best about the product?
Very powerful analysis language. It allows not only querying but transformations to display the data exactly as needed. Also very good at finding the needle in the haystack.
Easy to start with from the instrumentation point of view, they cover a lot of tech stacks.
What do you dislike about the product?
Its implementation of metrics, RUM, tracing is all disconnected.
It feels like multiple products put together with no thought of the whole.
No meaningful way to discover what data is available.
The root cause analysis, service diagram and others do not scale, for a big organization they are useless.
What problems is the product solving and how is that benefiting you?
It is able to centralize all our telemetry data.

The main benefit is a simple way to find out what is happening with our services.


    Aurelio S.

Perfect team with supportive infrastructure

  • January 27, 2024
  • Review provided by G2

What do you like best about the product?
Sumo logic have the best and suportive team to manage our all problems in just a seconds.
What do you dislike about the product?
They have besst and easy to use interface to lg our data informtion easily.
What problems is the product solving and how is that benefiting you?
They give best APM solution to manage our log data and information with full secure envirnoment. they have great user exprience with easily integrated ifrastructure.


    Computer Software

Centralized log management with insights

  • December 05, 2023
  • Review verified by G2

What do you like best about the product?
Sumo Logic allows you to create a central location to store all your logs in on place where these logs can be analyzed, reported on and alerted on. Its powerful search capabilities can help reduce troubleshooting times by letting you filter and get down to the information needed.
What do you dislike about the product?
There is a small initial learning curve to become an effective user at leveraging the features and functionality. Cost is another aspect that be become a pain point if one does not properly plan on what is being ingested. Using the infrequent data tier helps with this but it's something that needs to thought out so as not to reduce the usability.
What problems is the product solving and how is that benefiting you?
Biggest problem it solves is it standardizes log management and analysis. Sumo has become a one-stop shop for everything related to logs.