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It has been a journey
What do you like best about the product?
Waston Assistant has come a long way since the days of Dialog and conversation and is finally at a stage where a fully functional virtual agent experience can be implemented in a short amout of time.
What do you dislike about the product?
The interface (expecially) working with the dialog nodes can improve although it has been constantly improving.
What problems is the product solving and how is that benefiting you?
providing cognitive applications for our clients
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Review Watson Assistant
What do you like best about the product?
The user interface is very logical and simple to use, even for a non-programmer. There is a strong watson community where it is easy to ask questions and get help with i.e. dialog developement.
What do you dislike about the product?
That swedish not is a supported.
I don't like that there can only be maximum 5 responses with the rich text options. Like I would like to be able to ansver with more than 5 images.
I don't like that there can only be maximum 5 responses with the rich text options. Like I would like to be able to ansver with more than 5 images.
What problems is the product solving and how is that benefiting you?
Creating chatbots that can enhance our customers' support and can unlock accounts and automate services.
IBM Watson review
What do you like best about the product?
I like that the user interface is simple yet powerfull.
What do you dislike about the product?
I dont like that the interface is so slow.
What problems is the product solving and how is that benefiting you?
Helping customer to optimize the comunication in ther organisation and remove boring tasks.
Useful product with some minor issues
What do you like best about the product?
I like the simplicity of setting up a dialog - my background isn't in development or coding and I'm (with some practice) very comfortable with using it.
What do you dislike about the product?
Minor issues that seem simple to fix - e.g. you can move training questions to different intents but can't move entity values into different entities.
What problems is the product solving and how is that benefiting you?
Getting information at scale to people who need it when they need it. Our call centre is only open until 8pm, but using our virtual assistant means we can support people through the night too.
Recommendations to others considering the product:
Get real user data, deploy quickly and often and make constant improvements. Plan for users asking questions that your assistant can't answer/isn't within its remit and make sure you have a fallback answer or signpost to somewhere useful.
Ease of use of the platform
What do you like best about the product?
We formed strategic partnership with IBM to expedite our roadmaps to introduce analytics and automation in customer service space. Watson enable us introduce chatbot capability within 6 weeks. IBM team supporting PayPal is superb. They come across more as trusted partners rather than vendor/client relationship.
What do you dislike about the product?
Ability to move rich data to cloud is big challenge for Fintech companies. This inflexibility hinders the potential that can be tapped from the rich feature sets of Watson. IBM needs to solve data privacy issues working with regulators.
What problems is the product solving and how is that benefiting you?
Providing effortless customer service experience to enable our customer service agents to focus on value add interactions with customers.
Could be more Myca
What do you like best about the product?
The natural language conversation, the way that the application fill the CV to the position
What do you dislike about the product?
I would like to see some of the Myca's features in this api. It'a because the candidate it's the same one that will became an employee
What problems is the product solving and how is that benefiting you?
The EVP, and the pain of the candidate that always have to fill a lot of informations to apply to an open position
Chatbot using IBM Watson
What do you like best about the product?
I loved finally getting my hands on Watson and buiding something real. I had never built something with an Assistant but it was incredibly intuitive. I'm excited to work with it more in the future.
What do you dislike about the product?
I can't think of anything I dislike right now!
What problems is the product solving and how is that benefiting you?
I'm trying to figure out new ways for us to better communicate with new customers and clients who use our platform.
Great results!
What do you like best about the product?
Once one was conversant with the tool, it was easy to update our model and retrain. We obtain around a 75% success rate. We have moved our POC to production.
What do you dislike about the product?
It takes some training to navigate around the Watson Cloud, probably because it offers so much.
What problems is the product solving and how is that benefiting you?
We have off-loaded rote work from employees, allowing them to focus on more important issues.
Watson Review
What do you like best about the product?
Scope of information and speed. The way that employeres can quickly access the information they need. Time to implement on a dated platform could be better.
What do you dislike about the product?
Nothing, fully comprehensive product. Perhaps the cost could be better. Greater internal independance to run and monitor the product once internally laucnhed.
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What problems is the product solving and how is that benefiting you?
Access to employee data, resolving queries that emoloyees have to look at dara. Answering standard questions.
Recommendations to others considering the product:
Fully asses cost of implimentation
fast to implement, fast to train, fast to value
What do you like best about the product?
Watson Assistant is extremely easy to setup and deploy. With a few clicks the watson workspace is live and with a few more clicks you can have a live weblink, slack integration, facebook messenger, etc. The platform makes it very easy to add intents, dialogs, and retrain your model. The biggest learning curve comes from understanding the art of programming a conversation, but once you get that its smooth sailing! One of the biggest things I like about the platform is that you get instant feedback to your model, as every change is live immediately. I also love that it helps recommend intents and help find overlapping intents.
What do you dislike about the product?
My biggest request for improvement is to add an undo button. Although having live changes is great, it's sometimes hard to work with if you make a mistake, break your model, and then have to figure out what you previously did to make it work. I wouild also like the insights page to be improved. We wanted control over history of users and which intents the triggered, as well as a way to capture their feedback, so we implemented a cloudant DB to simply store every conversation. A way to create your own insights dashboard would be very helpful!
What problems is the product solving and how is that benefiting you?
We are leveraging watson assistant to build conversational tools for our clients. We currently are working on a human resources assistant that is integrated with employee benefits and personal information, allowing users to query about their vacation balance, sick balance, and other cool HR insights
Recommendations to others considering the product:
Ive looked into other platforms but didn't ever find a need to switch. I think WA is the best choice as it is actively being worked on, with new features getting deployed quarterly.
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