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Watson assistant a top industry chatbot builder
What do you like best about the product?
Watson assistant main feature is the easy way you can design de dialogs against the competitors, is the best in this field, also like the way you can manage some flags and important information using the json format of a answer.
What do you dislike about the product?
when you build chatbots you use a lot of examples distributed on diferent Intents, but when you check some conflicts the solution only show 1 vs 1 conflicts, but in the training might exist more than 1 conflictive intentin because the confidence of a test is too low and can be confused, a good solution could be checkin examples across all intents so you can find more conflicts in your training
What problems is the product solving and how is that benefiting you?
whe can build client facing chatbots in less time using really cool features and managing in a smooth way the context for the soluton even when we build async solutions.
Recommendations to others considering the product:
added in the dislike part
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Watson Conversation Bot for Workplace Booking System
What do you like best about the product?
It was realy easy to use and to build different workflows.
The solution has a great rate of understanding and so the product satisfied manz customers
The solution has a great rate of understanding and so the product satisfied manz customers
What do you dislike about the product?
The API to our system was a little complicated.
What problems is the product solving and how is that benefiting you?
We have a market leading Workspace MAnagement tool including sensors an an Application. It is a great solution for shared offices, when there are more employees than workspaces. You can book workspaces close to team members, book perfect fitting meeting rooms with them and so on. With Watson Conversation, we where able to add a Whatsapp-like Bot you can talk to and reserve all information and bookings.
Virtual Assistance with Watson
What do you like best about the product?
IBM is moving in the correct direction with AI and ML by ensuring Watson has a virtual assistant tool.
What do you dislike about the product?
The need for more language support is a necessity.
What problems is the product solving and how is that benefiting you?
IT helpdesk and mobile chat bots
Use of Watson for Course Advisory
What do you like best about the product?
Ready to use technology that can be implemented relatively easily.
What do you dislike about the product?
None at this point that is specific to the technology
What problems is the product solving and how is that benefiting you?
Provide course advisory to college applicants 24/7, without the challenge of recruiting and training a large team of temporary staff to answer questions from applicants during college application period
Recommendations to others considering the product:
Difficult part is not technology but figuring out business rules and policies
Watson Assistant is Awesome!
What do you like best about the product?
Really like the ease of use and the ability to create highly interactive intent driven interactions using Watson Assistant.
What do you dislike about the product?
Haven't been able to figure out how to give different users different permissions to create, edit, and update BOTS created.
What problems is the product solving and how is that benefiting you?
Intelepeer has customers across every vertical, and use Watson Assistant for creating BOTS that are simple chatbots via web, and also SMS and voice enabled using our Atmosphere CPaaS.
Recommendations to others considering the product:
Great product from a great company- Easy to get started and build more complexity later- easy for a business user or business analyst not requiring developer skills
Super Helpful When You Know What You're Looking For
What do you like best about the product?
How easy the program is to use when. It anticipates my needs in a way that is very helpful when I'm in a time crunch.
What do you dislike about the product?
That it is not integrated in other platforms
What problems is the product solving and how is that benefiting you?
Sourcing information for the entertainment industry
Lot of posibilities
What do you like best about the product?
The posibility to automate interactions with our customers, taking one issue or area at a time.
What do you dislike about the product?
We are still finding a way to manage large sets of trainings, to be sure that training in new issues don;t spoil old ones
What problems is the product solving and how is that benefiting you?
We are solving interactions with clients anwsering questiosn about logistics and delivery
Watson Assistant - Chatbot/Virtual Agent
What do you like best about the product?
Ease of use of the product is definitely better.
What do you dislike about the product?
Price of the product and coresponding APIs used are costlier
What problems is the product solving and how is that benefiting you?
AI. Quick time to Market
Watson Assistant for IT
What do you like best about the product?
Opprtunities & ease of use, the interface is intuituve
What do you dislike about the product?
Adoption/learning curve, a ton of opportunities; however currently struggling to establish internal knowledge to grow use cases
What problems is the product solving and how is that benefiting you?
Automating workflow and IT operations to provide huma agents with more complex opportunities
Top Right Conversational AI tool with good data and IP protection
What do you like best about the product?
Maturity of UI and ability to have no-code conversational analysts working within the tool.
The ability to train contextual entities within an intent, to handle unknown examples of a trained entity.
Strong set of documentation underlying the product. Clear and transparently laid out.
Clear ethical framework, and a high level of transparency of how the product works and how both the users, the developers and the AI companies data are all protected. Clear opt-outs which are respected.
Good start for free model and move forward from there.
Ability to handle large intent and data sets.
New searching of nodes, and real time "Try it out" node analysis of failure.
Simple integration of cloud functions to call and process external cloud services without needing an external orchestration layer.
Easy integration with a variety of iPaaS tools
node-red being free and supporting such a wide variety of Watson and other integrations out of the box, and then with community led extensions.
The ability to train contextual entities within an intent, to handle unknown examples of a trained entity.
Strong set of documentation underlying the product. Clear and transparently laid out.
Clear ethical framework, and a high level of transparency of how the product works and how both the users, the developers and the AI companies data are all protected. Clear opt-outs which are respected.
Good start for free model and move forward from there.
Ability to handle large intent and data sets.
New searching of nodes, and real time "Try it out" node analysis of failure.
Simple integration of cloud functions to call and process external cloud services without needing an external orchestration layer.
Easy integration with a variety of iPaaS tools
node-red being free and supporting such a wide variety of Watson and other integrations out of the box, and then with community led extensions.
What do you dislike about the product?
Currently incomplete movement from single workspace based, to multiple skills (workspaces) based agents, and from a message based pricing to an active user based pricing model. This is going to get there, but at the the moment the product is somewhere inbetween. I would also like more support for analytics in terms of conversational flow and drop outs, the current strategy of pushing the data out into Watson Studio is incomplete as there aren't easy prebuilt notebooks, or dashboards to build the views you would typically have. So whilst you can do it, there feels like there is a step missing. The "Premium" only feature set is very much disliked as it contains things which feel like it should be in the product. Not giving them for a free tier is fine, but even if you pay for standard level they aren't included, instead reserved for a contact only enterprise tier. It makes it impossible to evaluate them properly and means that they don't get the full workout they need to become proper full features.
What problems is the product solving and how is that benefiting you?
24/7 contact via website, transforming response figures from a variety of social and web platforms. Outbound lead generation, increased inbound customer satisfaction. Large scale effort reduction. Interactive discussions with users to discover things they might not have thought about. Wellbeing conversational styles.
Recommendations to others considering the product:
Ensure you have a plan for your automated conversational testing and your analytics of successful conversations.
Integrate with your DevOps systems to have daily conversational releases, and automated testing of the affects of each days changes.
Engage good upfront conversational design.
Maintain your training sets and testing sets independently
Integrate with your DevOps systems to have daily conversational releases, and automated testing of the affects of each days changes.
Engage good upfront conversational design.
Maintain your training sets and testing sets independently
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