Overview

Supercharge Amazon Connect with ConnectPath CX the low-cost contact center solution built on Amazon Connect. ConnectPath CX is an omnichannel wrapper for Amazon Connect. Why spend time and money developing the features your contact center requires when you can subscribe to ConnectPath CX? Nothing to install, use your Amazon login credentials and take advantage of holiday schedules, ad-hoc queue close with custom prompts, SMS and Email Routing, disposition codes, recording retrieval\playback, and agent collaboration. ConnectPath CX adds dozens of new features to Connect with more being adding regularly. Save time and money on your Amazon Connect deployment.

ConnectPath provides unsurpassed integration capabilities between Amazon Connect and third-party systems which includes Microsoft Teams, Microsoft Dynamics and Chime SDK (for Video Calls). Our Microsoft Teams integration provides bi-directional synchronization of user status (presence) between Amazon Connect and Microsoft Teams and synchronization of contacts from Microsoft Teams for Click-to-call within ConnectPath, via Amazon Connect. True Omnichannel capabilities are expanded to allow agents to initiate a Video Call with a customer, by providing a link (via outbound SMS, E-Mail, or Voice) to join a Video Call from any browser-based device, without the need for separate services or infrastructure. Cradle-to-the-grave data from Connect can also be integrated to Microsoft Dynamics, allowing the creation, update and dispositioning of records in Microsoft Dynamics and embedded or Popout display of the Microsoft Dynamics UI from within ConnectPath.

14 day Free Trial.

Highlights

ConnectPath CX turns your Amazon Connect call center into a fully featured Contact Center
Amazon Connect + ConnectPath CX provides a seamless experience across voice, chat, email & text for your customers and agents
ConnectPath CX for Amazon Connect add dozens of features immediately

Details

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ConnectPath CX

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Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

ConnectPath CX for Amazon Connect

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Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.

Usage costs (2)

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Dimension	Cost/user/hour
Free Trial for 14 days. All the features of Dextr are available	$0.00
Dextr Flex (OmniChannel + Report Generator + Agent PBX)	$0.252

Vendor refund policy

Please contact us through https://connectpath.cx/contact-amazon-connect/ and we will engage with you to address your request.

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Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

Usage information

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

Vendor resources

ConnectPath Website

ConnectPath Features

CloudHesive Professional Services

Support

Vendor support

CloudHesive can offer support for both ConnectPath CX and the customer's instance of Amazon Connect. For ConnectPath support please see https://connectpath.cx/resources/support/ For Professional Services please see

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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Ratings and reviews

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1 AWS reviews

24 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Accounting

We love Connect Path

Reviewed on Sep 09, 2024

Review provided by G2

What do you like best about the product?

Visual Dashboard, great for watching teams progress at a glance.

What do you dislike about the product?

Sometimes the reports aren't always in sync with Amazon Reports.

What problems is the product solving and how is that benefiting you?

Tracking the teams progress

Leave a comment 0 comments

Lucky J.

Contact Centre Configuration Engineer

Reviewed on Sep 05, 2024

Review provided by G2

What do you like best about the product?

View, Dashboard look, other agents available status on the right side bar.

Other services integration like Microsoft Teams, Dynamics etc.
Better Insights and Analytics and Flexibility for Customers.

What do you dislike about the product?

Many advantages but there are few that I can thinbk of maintaining Consistency Across Channels, training and adaptation for agents.

What problems is the product solving and how is that benefiting you?

It is unified experience, ensuring that customers can seamlessly switch between channels (chat, phone, email, social media) without losing context, creating a smoother journey.

Leave a comment 0 comments

Shweta K.

Fantastic Team

Reviewed on Sep 05, 2024

Review provided by G2

What do you like best about the product?

ConnectPath CX has been a game-changer for us with its intuitive interface and seamless integrations. It has significantly improved our workflow and customer interactions. The support team has been outstanding, providing prompt and effective assistance.

What do you dislike about the product?

Everything is good and not much change is required.

What problems is the product solving and how is that benefiting you?

ConnectPath CX streamlines customer interactions and automates workflows, saving time and reducing complexity. It also enhances data integration, leading to improved decision-making and a better customer experience.

Leave a comment 0 comments

Mujaheer S.

ConnectPath opt for Amazan Connect

Reviewed on Sep 04, 2024

Review provided by G2

What do you like best about the product?

ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its API work, and they are making the best use of this Amazon Cloud Contact Center solution, from essential to advanced features. Its user-friendly interface is loved by our customers, and in fact, some customers don't even realize it operates on top of Amazon Connect. All in all, I appreciate how ConnectPath strives to keep the application up-to-date, and their timely resolution of any minor software-related issues is amazing. Keep up the good work!

What do you dislike about the product?

Nothing major, however, we did receive a few customer complaints about the historical report formatting, where it prints 'NA' for certain data metrics.

What problems is the product solving and how is that benefiting you?

There are quite a few feature that ConnectPath offers which includes Blind Tranfer, Ad-Hoc holiday schedules, soft ringtones, fancy looking interface.

Leave a comment 0 comments

System glitches

Reviewed on May 14, 2024

Review provided by G2

What do you like best about the product?

Easy to read for our agents, I like how you can categorize them.

What do you dislike about the product?

System issues, It will disconnect from calls or will not load properly.

What problems is the product solving and how is that benefiting you?

They haven't that I have seen.

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