UJET is a Multi-Cloud CCaaS solution that enables businesses to unlock the strategic value of the contact center and deliver modern consumer experiences.
Overview
UJET is reimagining the contact center for modern consumers and brands. Our one of a kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations.
UJET is the only CCaaS vendor that provides multicloud redundancy between AWS and GCP, providing true 100 percent guaranteed uptime.
A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy to use, intuitive design to make life easier for everyone involved, from customers and agents to supervisors and executives, all while driving meaningful operational efficiencies.
Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you are ready.
Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.
Highlights
- UJET CCaaS represents a seismic shift in Contact Center operations, addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with the changing human interaction landscape.
- Simultaneous Configuration Across AWS and GCP delivers unprecedented resiliency, business continuity, and disaster recovery readiness, with a 100% uptime guarantee.
- UJET provides you with powerful Contact Center capabilities while minimizing the Personally Identifiable Information (PII) stored in the platform. All customer data and PII is stored natively in the CRM or your private data repository to reduce security risk as well as deliver a better experience for both the agent and customer.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
UJET Basic (100 users) | Voice, Standard Reports, CRM Adapter, Web SDK, Standard Support, SSO | $78,000.00 |
UJET Pro (100 users) | Basic plus SMS, Mobile SDK, Advanced Reports & API, Premium Support | $118,800.00 |
Vendor refund policy
N/A
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Juan Q.
MAXIMIZE CUSTOMER INTERACTIONS
Reviewed on Nov 21, 2024
Review provided by G2
What do you like best about the product?
UJET is very helpful in identifyng user trends, as well as having a simple but efficient interface that allows people to navigate it properly even if they are not as tech-savvy or a young expert that knows it all about new technologies.
I enjoy to have the feature of team metrics included because it motivates me through the day, checking out how I am going compared with the overall team. I strive to contribute as much as possible to my teammates.
I enjoy to have the feature of team metrics included because it motivates me through the day, checking out how I am going compared with the overall team. I strive to contribute as much as possible to my teammates.
What do you dislike about the product?
I don't know for sure if somebody else has experienced the very same minor issue, but whenever I choose a different auxiliar from the one being used, there is a very invasive pop-up that shows for about 2-3 seconds, it has the option to be dismissed, however most importantly it appears on top of the page, preventing the user to work smoothly.
It also happens after outbound calls, there is an invasive pop-up with the option to dismiss, but is not enough to have the option to dismiss because it already impacts briefly user expereince.
It also happens after outbound calls, there is an invasive pop-up with the option to dismiss, but is not enough to have the option to dismiss because it already impacts briefly user expereince.
What problems is the product solving and how is that benefiting you?
UJET allows customer interactions to be smooth for the external customer. Whenever a call is being disconnected or there connection issues like call failed, Ujet system automatically provides the option for the agent to call back the external customer right away, making effortless experiences and looking to offer outstanding service improves company overall.
Leave a comment0 comments
April Joy M.
Loving using UJET
Reviewed on Oct 23, 2024
Review provided by G2
What do you like best about the product?
I love to use UJET because it a friendly user tool
What do you dislike about the product?
Some times it logging the system. That is why I I encountered some issue
What problems is the product solving and how is that benefiting you?
Like the customer concern regarding the reimbursment dispute
Logan R.
Forward thinking and ahead of it's time
Reviewed on Oct 23, 2024
Review provided by G2
What do you like best about the product?
I like that they are on top of their game. While using this company, there has never been but one single time their system went down and it was for an entire 30 minutes or less. You don't ever hear of that happening these days.
What do you dislike about the product?
I wish they had more modern features that could be used.
What problems is the product solving and how is that benefiting you?
They solve our communications issues by far
Estrellita A.
Easy to pull up. Great Tools
Reviewed on Oct 18, 2024
Review provided by G2
What do you like best about the product?
It is the tool that I am using for calls and chats. There is a notification when there is an inbound call or chat so that I am aware if there is a customer. Easy to use. Great tools!
What do you dislike about the product?
UJET is easy to use when I am taking calls or chats. So I have no reason to dislike this tool.
What problems is the product solving and how is that benefiting you?
UJET helps me to communicate effectively with my customers that have concerns on their trips.
Retail
Its a good tool at work but sometimes its taking a hard time to sign in and sign out.
Reviewed on Oct 17, 2024
Review provided by G2
What do you like best about the product?
Very accessible for work and easy to navigate
What do you dislike about the product?
Having a hard time to sign in and sign out
What problems is the product solving and how is that benefiting you?
Due to recent report of punched in and out, UJET is currently working on that which will benefit me in the future for more acessible access