Overview
Verint Open Platform helps brands continually increase CX automation across the enterprise to drive immediate outcomes for their business. As interaction volumes grow, the cost to continually hire more resources is unsustainable. Instead, brands must turn to automation and a new workforce of humans and bots to deliver CX automation. Increasing CX automation results in significant ROI, as it enables brands to lower their labor costs and elevate the customer experience (CX) simultaneously.
Verint is uniquely positioned to help brands increase CX automation with our differentiated Open Platform with behavioral data and Verint Da Vinci at the core. Our platform offers brands a broad range of best-of-breed capabilities including a large team of AI-powered bots that are specifically designed to deliver tangible ROI.
Unlike most platforms, Verint doesn't require brands to complete long, disruptive, and risky 'rip and replace' projects to take advantage of our capabilities. Our open, modular platform allows you to increase CX automation at your own pace and with minimal operational disruption. You can choose applications or bots that meet your most pressing needs and see ROI immediately, while keeping the existing solutions that work for you. Verint Delivers AI Business Outcomes, Now.
Learn more about how Verint partners with AWS at https://www.verint.com/partner/amazon-web-services/
For custom pricing, EULA, or a private contract, please contact AWSMarketplace@Verint.com for a private offer.
Highlights
- Open: Verint's unique approach to openness enables key capabilities other vendors cannot deliver. Verint Open Platform is flexible, modular, and future proof. Seamlessly integrate with other applications in your ecosystem so you can get value from your existing investments. Bring your own ACD, CRM, LLMs, and more.
- Data: Behavioral data is the interaction, customer experiences, and workforce data that is created every day. Typically, this data is locked up in data silos and hard to access. Verint unifies your behavioral data so it can be easily accessed and leveraged to empower employees, supervisors, and managers with insights and turn the organization into a highly efficient, data-driven operation.
- AI: Verint delivers AI Business Outcomes Now. Our open approach to AI means we can leverage our own proprietary AI models as well as commercially available models, so your platform is future proofed as AI innovation continues. Our team of AI-powered bots were designed to automate a single human function to augment your workforce and start generating ROI quickly.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/36 months |
|---|---|---|
Workforce Engagement | QM, WFM, Speech, Text and Desktop Analytics, IVA, KM and more | $200,000.00 |
Experience Management | Interaction, Enterprise, Digital and Predictive Experience and more | $200,000.00 |
Engagement Data Mgmt | Interaction capture, verification, identity authentication and more | $200,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
AWS Additional Usage Fee at 25% surcharge on prices listed above | $0.01 |
Vendor refund policy
All subscriptions are non-cancellable and non-refundable for the period subscribed.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Verint and its broad ecosystem of partners offers a range of Professional Services to help you get the most from your investment, including Business Advisory Services, Implementation and Enablement Services, and Managed Services. With the Verint Open Platform, you can be confident that our experienced teams offer practical knowledge and are committed to your success. Please visit https://community.verint.com or contact https://www.verint.com/engagement/support/contact for more information.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Functionality
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Standard contract
Customer reviews
Great session, was very informative,
Verint - Improvising your social presence across the globe
Good Security Features
Verint Bot Build
I wish the integration into Salesforce allowed for a more robust bot build that could perform in real-time instead of manual agent handovers.