• Sold by Genesys

Genesys will deploy a project team for analysis, design, provisioning, configuration, and consultation, associated with the base deployment of Genesys Cloud CX as defined in a Genesys provided Statement of Work. The Genesys Professional Services Jumpstart targets taking your Genesys Cloud Customer Experience solution live within 60 days from kickoff. Prescriptive configuration includes best practices for cloud-based VoIP telephony, skills-based routing, customer identification with CRM integration, voice callbacks and recording, digital channel deployment, and quality evaluation. This Jumpstart readies your contact center for simple operation, maintenance, and future expansion with further integrations, interaction channels, and employee engagement. Supporting services every step of the way, including access to continued learning through Genesys Beyond, ensures a seamless go-live and maximizes the value realized from your solution.

• Sold by Genesys

Genesys is a global cloud leader in customer experience orchestration. We help companies transform the contact center into an experience center by harnessing the power of the cloud, digital, and AI technologies, to orchestrate people-centered customer and employee experiences at scale.