Tag: Accenture

By Matthijs ten Seldam, Global Program Manager – AWS Ambassador Program The AWS Ambassador Program is a vibrant worldwide community of AWS experts, known as AWS Ambassadors, from AWS Partner Network (APN) Services and Software Partners. AWS Ambassadors are recognized as influential AWS professionals in supporting and driving their organization’s AWS proficiency and sharing their […]

We are excited to highlight 168 AWS Partners that received new or renewed specializations in May for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

We are proud to announce and acknowledge the ASEAN AWS Partners of 2024 that are helping customers accelerate innovation, develop industry-focused solutions, and build resilience amid the current evolving economic climate. AWS Partners play a pivotal role as strategic advisors and technology experts to accelerate cloud transformation in the region and drive local economic growth.

Contact centers can improve customer experiences using generative AI, which creates new content and conversations. Accenture’s Connected Customer Experience (CCE) solution incorporates AWS services to provide personalized human and AI interactions. It uses generative AI for agent assist, call summarization, and self-service FAQs. By leveraging generative AI on AWS, CCE aims to enhance agent productivity, reduce handle times, and deliver exceptional customer experiences.

With the ability to automate tasks, enhance productivity, and enable hyper-personalized customer experiences, businesses are seeking specialized expertise to build a successful generative AI strategy. To support this need, we’re excited to announce the AWS Generative AI Competency—an AWS Specialization that helps AWS customers more quickly adopt generative AI solutions and strategically position themselves for the future.

Enterprise cloud adoption enables scalability but can introduce security and compliance challenges from decentralized builders and disparate growth. Accenture’s Secure Cloud Foundation on AWS provides a well-defined, automated account provisioning process with guardrails to enable secure and streamlined self-service innovation across teams. It establishes robust cloud foundations to automate security and break organizational barriers for accountability and outcomes.

We are excited to highlight 198 AWS Partners that received new or renewed specializations in November for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

Thank you for joining us in Las Vegas for AWS re:Invent 2023. We hope you enjoyed all of the educational content and big announcements. If you missed anything or just want to recap, we have rounded up the most relevant launches and program updates available for the AWS Partner and AWS Marketplace communities, including the AWS Partner Keynote with Ruba Borno, which showcased how AWS is improving the partner experience to guide partners to higher-value opportunities and longer-term success.

We are excited to announce our regional 2023 AWS Partners of the Year from Europe, Middle East, and Africa (EMEA). This year’s partner award winners can be proud of the contributions they have made to empower organizations to make data-driven decisions and save costs whilst also achieving certifications to better meet customers’ evolving needs. Working side by side with AWS Partners, we are stronger when supporting customers together and look forward to strengthening our partnerships in 2024.

Organizations today face a number of resilience challenges—from data and state failures to downtime caused by code deployment issues or unexpected events—with high expectations from customers to be ‘always on, always available’. That’s why we’re excited to announce the AWS Resilience Competency, which helps AWS customers improve the availability and resilience of critical workloads in the cloud.