Tag: AWS MSP Partner Program

Customer expectations are rising, and delivering seamless, AI-enhanced support is now essential. Discover how the Accenture AWS Business Group (AABG) is transforming contact center operations with their Connected Customer Experience (CCE) offering on AWS. Learn how generative AI-driven capabilities empower agents and enhance customer interactions, driving efficiency and modernization for businesses.

The Agent AI Ally solution revolutionizes call center operations by harnessing generative AI to provide agents with real-time, contextual support and product information during customer interactions. Powered by Anthropic’s Claude 3.5 Sonnet model through Amazon Bedrock, the solution delivers instant insights and suggestions while analyzing customer responses in real-time. This comprehensive platform integrates key AWS services including Amazon Connect, Transcribe, and Kendra to create a powerful system that enhances agent performance and customer satisfaction through AI-driven assistance and efficient data processing

Introducing the AWS Partner Profitability Framework, an intuitive and reliable way to maximize business value with the AWS Partner Network (APN). The AWS Partner Profitability Framework optimizes the partner journey to broaden the value and deepen expertise across various business models. According to a 2022 study conducted by Canalys, partners with a breadth of offerings can achieve a $6.40 multiplier per $1 AWS sold. 

Tech Mahindra’s GenAI powered iXRT Augmented Reality solution revolutionizes automotive after-sales service by combining AR technology with Generative AI on AWS. This innovative solution provides real-time guidance and interactive circuit schematics for faster, more accurate vehicle diagnostics and repairs. By streamlining complex vehicle systems and enabling remote repairs, iXRT helps dealers reduce errors by 40% while accelerating diagnostics and repairs by 30%.

We are excited to share the approach and experience of migrating a customer’s global eCommerce application to AWS, and how it was achieved successfully over one weekend. We will also highlight how the customer, Tech Mahindra, and AWS Professional Services (ProServe) collaborated in executing this successful migration journey leveraging AWS Application Migration Service.

Discover how LTIMindtree’s Infinity Watch, built on AWS, provides full-stack observability to enhance business resiliency, reduce operational costs, and accelerate issue resolution. Learn how this AI-driven solution can help your enterprise gain actionable insights across your cloud environment.

Learn the compelling benefits of mainframe modernization, how generative AI can simplify the process, and how Accenture and Amazon Web Services (AWS) can accelerate implementation. Mainframe Modernization in the cloud improves agility and scalability by migrating challenging legacy systems to more flexible and open solutions.

Learn how Syntax CxLink for ILM can enable SAP ILM users to leverage SAP on AWS by using Amazon S3 as their secondary storage for SAP ILM allowing companies to use SAP ILM’s automated rules to manage data archiving and destruction for data residing in either SAP or in Amazon S3—while continuing to meet business needs and regulatory requirements around data retention and destruction.

By Nishant Sahay, Practice Head Cloud Native App Dev – Eviden By Vivek Jindgar, Vice President & Global Head, Cloud Modernization Practice – Eviden By Ramesh Ranganathan, Sr. Partner Solutions Architect – AWS By Prasanta Roy, Sr. Manager, Solutions Architecture – AWS Industry Trends & Business Challenge EVIDEN Customers migrate their applications from on-premises or […]

By Michael Sachar, Pallavi Upadhye, and Pradeep Raju – Cognizant By Raja GT, Cody Shive, Shaf Begen, and Saurabh Mathur – AWS cognizant As the retail landscape continues to evolve, retailers look for new technologies like Amazon’s Just Walk Out technology to enhance the in-store shopping experience for their customers. While retailers are evolving, so […]