Tag: AWS Well-Architected Partners

The Agent AI Ally solution revolutionizes call center operations by harnessing generative AI to provide agents with real-time, contextual support and product information during customer interactions. Powered by Anthropic’s Claude 3.5 Sonnet model through Amazon Bedrock, the solution delivers instant insights and suggestions while analyzing customer responses in real-time. This comprehensive platform integrates key AWS services including Amazon Connect, Transcribe, and Kendra to create a powerful system that enhances agent performance and customer satisfaction through AI-driven assistance and efficient data processing

Tech Mahindra’s GenAI powered iXRT Augmented Reality solution revolutionizes automotive after-sales service by combining AR technology with Generative AI on AWS. This innovative solution provides real-time guidance and interactive circuit schematics for faster, more accurate vehicle diagnostics and repairs. By streamlining complex vehicle systems and enabling remote repairs, iXRT helps dealers reduce errors by 40% while accelerating diagnostics and repairs by 30%.

We are excited to share the approach and experience of migrating a customer’s global eCommerce application to AWS, and how it was achieved successfully over one weekend. We will also highlight how the customer, Tech Mahindra, and AWS Professional Services (ProServe) collaborated in executing this successful migration journey leveraging AWS Application Migration Service.

Learn the compelling benefits of mainframe modernization, how generative AI can simplify the process, and how Accenture and Amazon Web Services (AWS) can accelerate implementation. Mainframe Modernization in the cloud improves agility and scalability by migrating challenging legacy systems to more flexible and open solutions.

Learn how Syntax CxLink for ILM can enable SAP ILM users to leverage SAP on AWS by using Amazon S3 as their secondary storage for SAP ILM allowing companies to use SAP ILM’s automated rules to manage data archiving and destruction for data residing in either SAP or in Amazon S3—while continuing to meet business needs and regulatory requirements around data retention and destruction.

By Nishant Sahay, Practice Head Cloud Native App Dev – Eviden By Vivek Jindgar, Vice President & Global Head, Cloud Modernization Practice – Eviden By Ramesh Ranganathan, Sr. Partner Solutions Architect – AWS By Prasanta Roy, Sr. Manager, Solutions Architecture – AWS Industry Trends & Business Challenge EVIDEN Customers migrate their applications from on-premises or […]

Learn how PwC Customer Insights Engine on AWS is aimed at creation of single view of a customer by aggregating all data about that customer from across channels. CI Engine will provide end-to-end business outcomes with a readily-available analytics engine powered by machine learning (ML) and integrated with out-of-the-box analysis templates, ingestion, and transformation patterns and data pipelines.

By Michael Sachar, Pallavi Upadhye, and Pradeep Raju – Cognizant By Raja GT, Cody Shive, Shaf Begen, and Saurabh Mathur – AWS cognizant As the retail landscape continues to evolve, retailers look for new technologies like Amazon’s Just Walk Out technology to enhance the in-store shopping experience for their customers. While retailers are evolving, so […]

In this blog, you’ll learn how Neurons Lab, an AWS Advanced Tier Services Partner, collaborated with Peak Defence to automate compliance processes using Amazon Bedrock with Anthropic Claude 3 model and Amazon Sagemaker. The generative AI solution streamlines cybersecurity audits and RFP responses, reducing time and resources required. It covers architectural considerations, operationalization with AWS services, LLM evaluation, and continuous improvement.

Amazon outsourced management of its out-of-warranty device repairs to Genpact to meet regulatory requirements and customer expectations. Learn how Genpact leveraged its ContactUs.Ai framework and Amazon Connect to create an omnichannel solution allowing self-service and live support. This extends device lifetimes, increases customer satisfaction, and aligns with Amazon’s ESG priorities around Right to Repair regulations in Europe.