Tag: Managed Service Provider

We are excited to highlight 168 AWS Partners that received new or renewed specializations in December for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

Rapyder’s Call Agent Analyzer uses generative AI on AWS to revolutionize call center operations. It efficiently processes multilingual audio, summarizes calls, analyzes script adherence, and structures insights into actionable data. This solution helps businesses enhance customer satisfaction through data-driven call agent performance evaluation and training. As an AWS Partner, Rapyder provides cutting-edge cloud solutions that are reshaping industries like customer service.

Infosys is leveraging AWS generative AI capabilities like Amazon Bedrock and AWS Trainium to enhance its enterprise solutions. For example, Infosys Personalized Smart Video uses Amazon Bedrock to create rich, dynamic video content, while Infosys Cortex applies generative AI to analyze call transcripts and improve customer engagement. Overall, Infosys is rapidly adopting AWS’ flexible and scalable generative AI services to boost automation, productivity and user experience across its portfolio.

Darwinbox wanted to reduce the time to infer resumes against job descriptions using PyTorch models. AWS Premier Partner Minfy helped them leverage Amazon SageMaker and AWS Inferentia to compile models with Neuron SDK and deploy them, achieving 87% faster inference without retraining. Key steps were compiling models with the Neuron SDK, extending SageMaker containers, using Inference Recommender to optimize configurations, and sending requests in mini-batches.

As we continue to transform the AWS Partner experience, we’re excited to share updates to the Validation Checklists (VCL) for AWS Specialization Programs (AWS Competency, Managed Service Provider, Service Delivery, and Service Ready). Effective January 1, 2024, the updates drive efficiencies during onboarding, allowing partners to achieve an AWS Specialization faster and making it easier to utilize benefits.

Wipro’s next-generation dealer and distributor management system (DMS) provides an omnichannel, microservices-based solution enabling complete visibility and integrated management of all dealer operations. By leveraging AWS’s scalable, reliable, and secure cloud infrastructure, the solution offers benefits like improved analytics, reduced costs, high availability, and faster time-to-market. Wipro provides dealers a modern DMS that addresses advanced requirements around mobile access, IoT, and AI.

In the ever-expanding digital landscape, the need for global accessibility has become paramount. Mission Cloud, an AWS Premier Tier Services Partner and leader in harnessing generative AI on AWS, joined forces with MagellanTV to reshape content delivery on the company’s documentary streaming platform, which contains a massive library of over 3,000 series that are accessible through top streaming platforms. This success story was featured during Ruba Borno’s Partner Keynote at AWS re:Invent 2023.

Retailers are adopting new technologies like Amazon’s Just Walk Out to provide a frictionless shopping experience. Cognizant’s Customer Concierge Solution integrates Just Walk Out with existing POS systems, allowing grab-and-go shopping. This packaged, API-based solution on AWS enables quick rollout, cost optimization, scalability, and security. It gives retailers the flexibility to repurpose labor while lowering costs and time to deploy advanced shopping technology.

SAP customers are integrating non-SAP applications and machine learning models to improve business strategies. Solutions like Syntax CxLink and Amazon Forecast can connect SAP systems to AWS services to provide insights for supply-demand planning, sales, and automation requirements. This post shows how Syntax CxLink transfers SAP data like sales orders and inventory transactions to Amazon Forecast, which uses algorithms to create highly accurate demand forecasts.

Kyndryl built an AI solution on AWS to detect pores in welding using acoustic data and a custom algorithm with voltage data. It’s an end-to-end solution that collects data from welding machines, processes it at the edge to detect pores, and streams it to the AWS cloud for historical analysis. Kyndryl’s pore detection solution on AWS increases quality and optimizes manufacturing, improving defect detection accuracy while increasing efficiency and reducing rework costs and customer churn.