Tag: Zendesk

Each year, we honor members of the AWS Partner Network (APN) from around the globe that play key roles in helping customers drive innovation and build solutions on AWS. Announced during a Partner Awards Gala at AWS re:Invent, the 2024 Geo and Global AWS Partner Awards recognize a wide range of partners whose business models have embraced specialization, innovation, and cooperation over the past year.

With the contact center and customer experience industry evolving rapidly, more businesses are seeing the benefits of investing in innovative solutions, like Amazon Connect, to streamline their systems. We’re excited to announce the Amazon Connect Ready specialization to support seamless customer engagement across multiple channels; improve employee productivity through enhanced data collection; and provide analytics, insights, and optimization dashboards.

We are excited to highlight 176 AWS Partners that received new or renewed designations in May for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

We are excited to highlight 66 AWS Partners that received new designations in April for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

Organizations are rapidly adopting SaaS solutions to better serve their end customers using specialized software, but using SaaS services can lock key business data in different “data islands” that are hard to integrate. AWS recently announced the extension of support for Zendesk as both source and destination in Amazon AppFlow. This expanded integration enables customers to transfer data bi-directionally between Zendesk and other AWS and SaaS services in just a few clicks.

Customers often need to rely on third-party solutions to extract and transform data from sources such as Slack and Zendesk. Some vendors, however, do not support all of the sources and rely on multiple products to perform ETL and persist data into Snowflake. This post details how Amazon AppFlow simplifies the data transfer process, and how customers can use AWS PrivateLink for transmitting data over AWS rather than via the public internet.

Zendesk and VoiceFoundry released the Amazon Connect app on the Zendesk Marketplace as part of a broader vision for the intelligent contact center of the future. The Amazon Connect app for Zendesk brings together a wide set of capabilities and unlocks endless possibilities for you to empower your agents and better engage your customers. By combining the powers of Amazon Connect and Zendesk, businesses can build a more intelligent contact center.

AWS introduced Amazon EventBridge partner event source integrations to showcase reference architectures and end-to-end use cases that help you get started quickly with integrating SaaS partners in your own applications. Fully open source, these solutions include code and AWS Serverless Application Model (SAM) templates that can be customized and extended to fit your application’s needs. The reference architectures include AWS Quick Starts and GitHub code to ease integration.

As the old saying goes, “You never get a second chance to make a first impression.” Customer trust is hard-earned and easily lost. Properly architecting a scalable and secure SaaS-based product is just as important as feature development and sales. No one wants to fail on Day 1— you worked too hard to get there. Get a comprehensive introduction to the common ways in which customers consume cloud-based SaaS models, and explore the different ways in which ISVs sell their software products to customers.

Amazon EventBridge is a serverless event bus service that connects application data from a variety of sources and send it to your AWS environment. It makes it easy to build scalable event-driven applications because it handles event ingestion and delivery, security, authorization, and error-handling for you. EventBridge launched with support for 10 SaaS integration partners. If your organization is interested in integrating with EventBridge, you can complete the process with minimal development time.