Tag: Cultural Change

Pick an organisation to transform into a modern, agile, and self-organised equivalent. Would you pick one of the biggest transportation companies in the world which happens to be a German state-owned, 150-year-old railway organisation with Works Councils? Probably not, and yet DB Systel, part of Deutsche Bahn, shows us that any organisation given the right […]

“Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.” — From the Agile Manifesto Since my blog post on the Chief People Officer (CPO) and CIO partnership, a new urgency has emerged—popularly named the “great resignation”—triggered by a demand for skills, a search […]

Overview Throughout the year, we write blog posts on whatever topics seem to be most important to the AWS customer executives we speak to. Each of us on the Enterprise Strategy team holds 100-200 customer meetings a year, generally at the most senior executive levels, to try to help with their challenges in digital transformation—cultural […]

The harder you push, the harder the system pushes back. —Peter Senge       A CIO is hired and charged with “fixing IT.” They launch a major reorganisation based on a desire to be an agile, digital-first, data-enabled, platform-based organisation (thank you, Dilbert). IT-staffed product teams are created, although bereft of the outsourced infrastructure […]

“We need to be more agile. CIO, make it so.”   This statement might work in Star Trek, but in the real world, it does nothing to create organisational agility and resilience. When talking to C-suite audiences about agility, it’s commonly the chief people officers (CPO) who lean into the discussions. They appreciate agility as […]

“We need to be an AI-enabled company.” Replace the “AI” with any technology from history and this comment becomes a common refrain across businesses lured by the promises of new technology and fuelled by FOMO (a fear of missing out). As enterprise strategists and former CXOs who have lived through many “technology is the solution, […]

When a measure becomes a target, it ceases to be a good measure. — Goodhart’s law As a developer fresh out of school, the first two service level agreements (SLAs) that I was accountable for were on-time delivery (OTD) and first time right (FTR). While the intention of the first time right measure was to reduce rework […]

It is not the strongest species that survive, nor the most intelligent, but the most responsive to change. —Charles Darwin From childhood, our amazing brain trains itself to recognise patterns. We use this capability to accelerate decision-making, saving us addressing every problem as if new. To apply patterns we ingest, filter, and interpret data using […]

Mental models are deeply held internal images of how the world works, images that limit us to familiar ways of thinking and acting. Very often, we are not consciously aware of our mental models or the effects they have on our behavior. – Peter Senge As leaders, we are responsible for making decisions in the […]

In our Executive Summit roundtable session at re:Invent 2019, Phil Potloff and I discussed the topic of innovation in large enterprises with executives spanning many industries and public sector organisations. Much has been written about how large companies often lose elements of their original DNA as they grow, including their aptitude to innovate. Given this, […]