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What happens when a pandemic cancels your annual scientific meeting? You improvise. The Observational Health Data Sciences and Informatics (OHDSI, pronounced “odyssey”) community planned to celebrate recent research initiatives and discuss future efforts during the annual European Symposium at Oxford University in late March. COVID-19 had other plans. Opting to flatten the curve, symposium organizers […]
Utility executives share common benchmark success metrics when reporting to stakeholders including customers, regulators, elected officials, and investors. Regulated investor-owned utilities focus on long-term metrics such regulated rates of return (ROR) and service reliability benchmarks such as Customer Average Interruption Duration Index (CAIDI). Energy retail executives focus closely on customer satisfaction (CSAT) scores and customer […]
Executives within utilities and energy providers of all types and sizes have multiple ongoing needs to forecast energy usage. For example, as chief customer officer, your teams can use energy forecasts at the household level to proactively engage homeowners with high bill alerts and predict pre-pay or month-end energy charges. As the head of energy […]
Amazon Chime Voice Connector (VC) is a pay-as-you-go service that enables companies to make and receive secure, inexpensive phone calls over the internet using standards-based Session Initiation Protocol (SIP). Amazon Chime Business Calling (BC) lets you text or call to over 100 countries, directly from the Amazon Chime client. VC and BC generate a Call Detail […]
As power and utility customers are experiencing digital transformation, they are looking to the cloud for ways to enhance support of their business and customers. Our customers want to know more about security and resiliency using cloud and they are sensitive to their compliance obligations including those around North American Electric Reliability Corporation (NERC) Critical […]
The average American today participates in 14.8 different loyalty programs, and odds are you’ve participated in one, too. Some of the larger travel and hospitality loyalty programs include Alaska Airlines Mileage Plan, Hilton Honors, and Domino’s Piece of the Pie. Programs like these are popular because they work. Loyalty members generate on average 12% to […]
Major oil and gas companies are likely to have seismic data spanning decades and consuming Petabytes (PBs) of storage. This seismic data is often stored across a variety of different storage mediums depending on operational requirements, including: Network-Attached Storage (NAS), Magnetic tapes and USB devices. This data management approach has led to seismic data duplication […]
With over 75 launches and announcements of new services and major features during re:Invent, it can be hard for any technologist to keep track of the most relevant information for Healthcare and Life Science (HCLS) workloads. Explore the below recap of information important for HCLS customers and links to the top re:Invent breakout sessions. Top […]
With more than 77 new service launches and other announcements, AWS re:Invent left a lot to digest—even for teams inside AWS! We’ve developed this guide to ensure customers in the advertising and marketing industry know the most relevant news from this year’s event. Of the many announcements, three stood out as game-changers for advertising and […]
Have you ever experienced an issue with your flight, hotel room, or rental car while on vacation or a business trip? What’s the first thing you do? Yes, you call the company responsible. According to Hospitality Net, phone calls deliver 20% to 50% of the bookings for companies in the hospitality industry. That means that […]
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