AWS for Industries
Tag: Amazon SQS
Acoustic gains 10X throughput rates modernizing their Send Engine on AWS
It is critical for marketing technology campaign platforms to send rich content, dynamically sourced, from their customer’s datasets to drive hyper personalized and relevant messaging to customers. The ability to seamlessly scale during multiple critical times of the year to meet high customer data volume demand, in real-time, can be resource challenging. Acoustic’s modernized Send […]
Limiting Subscriber Churn by leveraging real-time subscribers’ feedback – part 2 of 2
In the first blog post of this series we introduced a serverless approach for CSPs to capture and process subscribers’ performance in real time. We covered how, by leveraging AWS real-time analytics services, CSP can identify subscribers with a significant rate of service impairment. Incident events are stored on a Data Lake, whilst overtime performances […]
Limiting Subscriber Churn by leveraging real-time subscribers’ feedback – part 1 of 2
When resolving network and service incidents, communication service providers (CSPs) have low visibility on how network incidents are perceived by their subscribers. As a result, resolution of network incidents is not optimized towards upholding customer satisfaction, leading to reduced effectiveness in limiting churn and increased cost of first-line support. This blog series demonstrates a fully […]