Tag: customer service

SequenceShift recently became the forty-seventh  Amazon Web Services (AWS) for Travel and Hospitality Competency Partner. I had the opportunity to interview Dmitri Muntean, Managing Director at SequenceShift, and Brad Fischer, Director of Partnerships at SequenceShift, to learn more about the company and their collaboration with AWS. 1. Congratulations on achieving Travel and Hospitality Competency Partner […]

Tedd Evers, global partner leader for Travel and Hospitality at Amazon Web Services, Inc. (AWS) spoke with Sarang Paramhans, Senior Product Marketing Manager at Sendbird about how important instant communication can be for businesses and their customers. 1) Congratulations on achieving Travel and Hospitality Competency Partner status. Can you describe your company for our blog […]

What does the future of air travel look like? We enjoyed a closeup view of what’s in store at the Future Travel Experience EMEA, a gathering of air transport’s digital and innovation leaders held this year in Dublin from June 7–9. A gold sponsor of the event, Amazon Web Services (AWS) was there in force, […]

The concept of artificial intelligence (AI) has been around for centuries as philosophers and thinkers pondered the possibility of creating machines capable of thinking and functioning like humans. The advent of computers in the early 20th century finally placed the promise of AI within reach. However, computer scientists realized they needed enormous amounts of data […]

The number of connected cars on the road is set to rise from 125 million in 2020 to over 470 million by 2025. The push for electric vehicles is helping to accelerate a new era of modern vehicle architectures that are more centralized, with fewer distributed electronic control units driven by the introduction of domain […]

Now more than ever, travel and hospitality companies want a reliable, agile, and flexible contact center solution that provides exceptional customer service and reduces costs. Built on the same technology that powers customer service for Amazon.com, Amazon Connect is the backbone of the Modern Contact Center for Travel and Hospitality. This AWS Service, Amazon Connect, […]

“One of the only ways to get out of a tight box is to invent your way out” – Jeff Bezos Industries are going through difficult times; global businesses impacted by the prolonged lockdown must transform challenges into great opportunities. The world has witnessed similar events in the past, although maybe not quite at this […]

Local Measure is making travel and hospitality more human through technology. CEO of Local Measure Jonathan Barouch joined David Peller, Head of Worldwide Business Development for AWS Travel and Hospitality, for a wide-ranging discussion that uncovered insights into the industry and current landscape. — David Peller (DP): Tell me a little about your business, Local […]

Regardless of your age, it is likely that you have fond memories of visiting a restaurant brand that is no longer in existence. That restaurant may no longer be around because they likely failed to adjust to changing consumer preferences and market dynamics. By learning from our past, we can avoid repeating the same mistakes, […]

Have you ever experienced an issue with your flight, hotel room, or rental car while on vacation or a business trip? What’s the first thing you do? Yes, you call the company responsible. According to Hospitality Net, phone calls deliver 20% to 50% of the bookings for companies in the hospitality industry. That means that […]