AWS for Industries

Tag: Telecom BSS

Using generative AI for hyper-personalized telecom billing and subscription experiences on AWS

Using generative AI for hyper-personalized telecom billing and subscription experiences on AWS

The quest for hyper-personalization in telecom billing is here to stay Exceptional customer experiences are non-negotiable for building loyalty and driving revenue growth. However, the billing process remains a sore point that frustrates and alienates a significant portion of the customer base. Unclear or confusing bills erode trust, resulting in a contact center calls being […]

Cost Optimization Practices on AWS for Telco BSS Workloads

Communication service providers (CSPs) are transforming their IT capabilities for Business Support Systems (BSS) to the promising economics of 5G, IoT, Mobile Virtual Network Operator (MVNO), and Ultra Low Latency Gaming Applications. This transformation means that CSPs plan to achieve operational agility, reduce their time to market and operational cost, increase efficiency, and innovate faster. […]