Category: Amazon Transcribe

Updated May 2023 (v0.3.0): With this release MediaSearch indexer now supports indexing YouTube media and the MediaSearch Finder is enhanced to support playing YouTube videos inline. The demand for audio and video media content is growing at an unprecedented rate. Organizations are using media to engage with their audiences like never before. Product documentation is […]

Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips for building automated, customer-service solutions. The […]

Whether you’re watching a live broadcast of your favorite soccer team, having a video chat with a vendor, or calling your bank about a loan payment, streaming speech content is everywhere. You can apply a streaming transcription service to generate subtitles for content understanding and accessibility, to create metadata to enable search, or to extract […]

Medical providers often need to analyze and dictate patient phone conversations, doctors’ notes, clinical trial reports, and patient health records. By automating transcription, providers can quickly and accurately provide patients with medical conditions, medication, dosage, strength, and frequency. Generic artificial intelligence-based transcription models can be used to transcribe voice to text. However, medical voice data […]

Today, we’re pleased to announce the availability of AWS Media Intelligence (AWS MI) solutions, a combination of services that empower you to easily integrate AI into your media content workflows. AWS MI allows you to analyze your media, improve content engagement rates, reduce operational costs, and increase the lifetime value of media content. With AWS […]

This is a guest post authored by Ben Rigby, the VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning at Talkdesk. Talkdesk broadens contact center machine learning capabilities with AWS Contact Center Intelligence. At Talkdesk, we’re driven to reduce friction in the customer journey. Whether that’s surfacing relevant content to agents while […]

As many companies place their focus on customer centricity, customer feedback becomes a top priority. However, as new laws are formed, for instance GDPR in Europe, collecting feedback from customers can become increasingly difficult. One means of collecting this feedback is via phone. When a customer calls an agency or call center, feedback may be […]

We’re excited to announce the global availability of AWS Contact Center Intelligence (AWS CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network. AWS CCI solutions enable you to leverage AWS machine learning (ML) capabilities with your current contact center provider to gain greater efficiencies and deliver increasingly tailored customer […]

Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy to add speech-to-text capabilities to your applications. Today, we’re excited to launch Japanese, Korean, and Brazilian Portuguese language support for Amazon Transcribe streaming. To deliver streaming transcriptions with low latency for these languages, we’re also announcing availability of Amazon Transcribe streaming in […]

Conversational audio data that requires transcription, such as phone calls, doctor visits, and online meetings, often has multiple speakers. In these use cases, it’s important to accurately label the speaker and associate them to the audio content delivered. For example, you can distinguish between a doctor’s questions and a patient’s responses in the transcription of […]