Category: Business Intelligence

In this post, we show you how to unlock powerful post-call analytics and visualizations, empowering your organization to make data-driven decisions and drive continuous improvement.

In this post we describe how AWS generative AI solutions (including Amazon Bedrock, Amazon Q Developer, and Amazon Q Business) can further enhance TechOps productivity, reduce time to resolve issues, enhance customer experience, standardize operating procedures, and augment knowledge bases.

In this post, we explore a comprehensive solution for addressing the challenges of securing a virtual travel agent powered by generative AI. We provide an end-to-end example and its accompanying code to demonstrate how to implement prompt engineering techniques, content moderation, and various guardrails to make sure the assistant operates within predefined boundaries by relying on Amazon Bedrock Guardrails. Additionally, we delve into monitoring strategies to track the activation of these safeguards, enabling proactive identification and mitigation of potential issues.

As customers seek to incorporate their corpus of knowledge into their generative artificial intelligence (AI) applications, or to build domain-specific models, their data science teams often want to conduct A/B testing and have repeatable experiments. In this post, we discuss a solution that uses infrastructure as code (IaC) to define the process of retrieving and […]