Category: Customer Enablement

ChatOps is a collaborative approach to operations that integrates chat platforms with automation tools and processes. It’s a way to bring together people, tools, and processes in a single chat interface to facilitate communication, collaboration, and execution of tasks within a team or organization. It is critical for an Operations team to act quickly and […]

Introduction Cloud migration is a transformative journey that unlocks new opportunities for businesses. However, this transition can be overwhelming, and it necessitates a phased approach that utilizes different migration strategies. Initially, applications that require minimal changes are migrated using lift and shift strategy. More complex monolithic applications, that require re-architecting or refactoring to leverage cloud-native capabilities, are […]

Today, we’re pleased to announce the general availability of the Observability Matters on Amazon Web Services GameDay. AWS GameDay is a gamified learning event that challenges participants to use AWS solutions to solve real-world technical problems in a team-based setting. Unlike traditional workshops, GameDays are open-ended and non-prescriptive to give participants the freedom to explore and think outside […]

AWS Trusted Advisor Priority helps you focus on the most important recommendations for optimizing your cloud deployments, improving resilience, and addressing security gaps. As an AWS Enterprise Support customer, you gain access to prioritized and context-driven recommendations, curated both by your AWS account team and machine-generated checks from AWS services. Note: AWS Trusted Advisor Priority […]

As discussed in this blog post, AWS sees organizations with well-defined, tracked and aligned business key performance indicators (KPIs) thrive in their cloud transformation journey. However, it is a challenge to define and track these KPIs. Even when organizations align to track outcomes and there is value in doing so, some encounter difficulties focusing on […]

Notifications for critical AWS Support cases are essential to ensure that issues that affect your workloads are addressed quickly. AWS Support sends email notifications automatically when support cases are newly created or updated in your AWS accounts, and they can be viewed in AWS Support Center, or the AWS Managed Services (AMS) console for customers […]

For production applications, the Mean-Time-To-Recovery (MTTR) is critical. In line with this, AWS offers Business, Enterprise On-Ramp and Enterprise support plans where AWS customers can benefit from shorter response time for cases related to production and business critical workloads. However, without having an automated way to notify AWS support, creating a case is a manual […]

Introduction Flash sale events happen when online stores offer deep discounts, promotions on their products or sell unique inventory for a short period, and product launches. The inventory behind these sales is usually low, high demand and the promotions are valid for only the short sale period. Flash sales often see a steep increase in […]

AWS Trusted Advisor inspects your AWS infrastructure and provides best practice recommendations when opportunities exist to reduce cost, optimize your AWS infrastructure, improve system availability and performance, help close security gaps and monitor service quotas. Trusted Advisor recommendations are based on best practices identified by AWS services experts and learnings from serving thousands of customers […]

Introduction Gaining insights and managing large Amazon Elastic Compute Cloud (Amazon EC2) fleet that is spread across multiple accounts and regions can be a challenging task. It’s crucial to have a quick and efficient method to identify which instances are managed by AWS Systems Manager (SSM) and gather detailed information about the instances that are […]