Category: AWS Managed Services

ChatOps is a collaborative approach to operations that integrates chat platforms with automation tools and processes. It’s a way to bring together people, tools, and processes in a single chat interface to facilitate communication, collaboration, and execution of tasks within a team or organization. It is critical for an Operations team to act quickly and […]

Introduction A security or data loss incident can lead to both financial and reputational losses. Maintaining security and compliance is a shared responsibility between AWS and you (our customer), where AWS is responsible for “Security of the Cloud” and you are responsible for “Security in the Cloud”. However, security in the cloud has a much […]

Notifications for critical AWS Support cases are essential to ensure that issues that affect your workloads are addressed quickly. AWS Support sends email notifications automatically when support cases are newly created or updated in your AWS accounts, and they can be viewed in AWS Support Center, or the AWS Managed Services (AMS) console for customers […]

Introduction In today’s fast-paced business environment, organizations are actively pursuing operational excellence to maintain a competitive edge. Automation is a critical foundation for achieving better efficiency, reliability, and scalability in operations. However, integrating automation into cloud practice entails more than simply implementing software or tools. Building a cloud automation practice requires a transformative journey that […]

AWS Managed Services (AMS) Accelerate is a new cloud operations offer that helps customers achieve operational excellence regardless of where they are in their cloud journey. Accelerate can operate all types of workloads running in AWS while giving customers complete freedom to use all AWS services. Accelerate uses AWS services for operations and security, such […]

Organizations undergoing mergers and acquisitions (M&A) are looking for ways to simplify and standardize the governance of their AWS cloud environments. M&As can become complex as different IT departments between the acquirer and the acquiree attempt to merge and operate as a single entity. Customers are increasingly using multiple accounts within an organization built and […]

The first post in this series, Reinventing automated operations (Part I), covered the importance of operations in the cloud and how deferring the creation of an operations plan can slow down your migration. In this post, I’ll share the primary mechanism of iterative improvement (aka flywheel) that AWS Managed Services (AMS) uses to increase operational […]