AWS Speaker Profile: Zach Miller, Senior Worldwide Security Specialist Solutions Architect

In the AWS Speaker Profile series, we interview Amazon Web Services (AWS) thought leaders who help keep our customers safe and secure. This interview features Zach Miller, Senior Worldwide Security Specialist SA and re:Invent 2023 presenter of Securely modernize payment applications with AWS and Centrally manage application secrets with AWS Secrets Manager. Zach shares thoughts on the data protection and cloud security landscape, his unique background, his upcoming re:Invent sessions, and more.

How long have you been at AWS?

I’ve been at AWS for more than four years, and I’ve enjoyed every minute of it! I started as a consultant in Professional Services, and I’ve been a Security Solutions Architect for around three years.

How do you explain your job to your non-tech friends?

Well, my mother doesn’t totally understand my role, and she’s been known to tell her friends that I’m the cable company technician that installs your internet modem and router. I usually tell my non-tech friends that I help AWS customers protect their sensitive data. If I mention cryptography, I typically only get asked questions about cryptocurrency—which I’m not qualified to answer. If someone asks what cryptography is, I usually say it’s protecting data by using mathematics.

How did you get started in data protection and cryptography? What about it piqued your interest?

I originally went to school to become a network engineer, but I discovered that moving data packets from point A to point B wasn’t as interesting to me as securing those data packets. Early in my career, I was an intern at an insurance company, and I had a mentor who set up ethnical hacking lessons for me—for example, I’d come into the office and he’d have a compromised workstation preconfigured. He’d ask me to do an investigation and determine how the workstation was compromised and what could be done to isolate it and collect evidence. Other times, I’d come in and find my desk cabinets were locked with a padlock, and he wanted me to pick the lock. Security is particularly interesting because it’s an ever-evolving field, and I enjoy learning new things.

What’s been the most dramatic change you’ve seen in the data protection landscape?

One of the changes that I’ve been excited to see is an emphasis on encrypting everything. When I started my career, we’d often have discussions about encryption in the context of tradeoffs. If we needed to encrypt sensitive data, we’d have a conversation with application teams about the potential performance impact of encryption and decryption operations on their systems (for example, their databases), when to schedule downtime for the application to encrypt the data or rotate the encryption keys protecting the data, how to ensure the durability of their keys and make sure they didn’t lose data, and so on.

When I talk to customers about encryption on AWS today—of course, it’s still useful to talk about potential performance impact—but the conversation has largely shifted from “Should I encrypt this data?” to “How should I encrypt this data?” This is due to services such as AWS Key Management Service (AWS KMS) making it simpler for customers to manage encryption keys and encrypt and decrypt data in their applications with minimal performance impact or application downtime. AWS KMS has also made it simple to enable encryption of sensitive data—with over 120 AWS services integrated with AWS KMS, and services such as Amazon Simple Storage Service (Amazon S3) encrypting new S3 objects by default.

You are a frequent contributor to the AWS Security Blog. What were some of your recent posts about?

My last two posts covered how to use AWS Identity and Access Management (IAM) condition context keys to create enterprise controls for certificate management and how to use AWS Secrets Manager to securely manage and retrieve secrets in hybrid or multicloud workloads. I like writing posts that show customers how to use a new feature, or highlight a pattern that many customers ask about.

You are speaking in a couple of sessions at AWS re:Invent; what will your sessions focus on? What do you hope attendees will take away from your session?

I’m delivering two sessions at re:Invent this year. The first is a chalk talk, Centrally manage application secrets with AWS Secrets Manager (SEC221), that I’m delivering with Ritesh Desai, who is the General Manager of Secrets Manager. We’re discussing how you can securely store and manage secrets in your workloads inside and outside of AWS. We will highlight some recommended practices for managing secrets, and answer your questions about how Secrets Manager integrates with services such as AWS KMS to help protect application secrets.

The second session is also a chalk talk, Securely modernize payment applications with AWS (SEC326). I’m delivering this talk with Mark Cline, who is the Senior Product Manager of AWS Payment Cryptography. We will walk through an example scenario on creating a new payment processing application. We will discuss how to use AWS Payment Cryptography, as well as other services such as AWS Lambda, to build a simple architecture to help process and secure credit card payment data. We will also include common payment industry use cases such as tokenization of sensitive data, and how to include basic anti-fraud detection, in our example app.

What are you currently working on that you’re excited about?

My re:Invent sessions are definitely something that I’m excited about. Otherwise, I spend most of my time talking to customers about AWS Cryptography services such as AWS KMS, AWS Secrets Manager, and AWS Private Certificate Authority. I also lead a program at AWS that enables our subject matter experts to create and publish videos to demonstrate new features of AWS Security Services. I like helping people create videos, and I hope that our videos provide another mechanism for viewers who prefer information in a video format. Visual media can be more inclusive for customers with certain disabilities or for neurodiverse customers who find it challenging to focus on written text. Plus, you can consume videos differently than a blog post or text documentation. If you don’t have the time or desire to read a blog post or AWS public doc, you can listen to an instructional video while you work on other tasks, eat lunch, or take a break. I invite folks to check out the AWS Security Services Features Demo YouTube video playlist.

Is there something you wish customers would ask you about more often?

I always appreciate when customers provide candid feedback on our services. AWS is a customer-obsessed company, and we build our service roadmaps based on what our customers tell us they need. You should feel comfortable letting AWS know when something could be easier, more efficient, or less expensive. Many customers I’ve worked with have provided actionable feedback on our services and influenced service roadmaps, just by speaking up and sharing their experiences.

How about outside of work, any hobbies?

I have two toddlers that keep me pretty busy, so most of my hobbies are what they like to do. So I tend to spend a lot of time building elaborate toy train tracks, pushing my kids on the swings, and pretending to eat wooden toy food that they “cook” for me. Outside of that, I read a lot of fiction and indulge in binge-worthy TV.

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