Federated Users Can Now Access the AWS Support Center

Recently, the AWS Support Center moved to the AWS Management Console. In addition to providing a better user experience, it enabled another important feature – federated access. Users in your company can now use their existing credentials to access the AWS Support Center for actions like creating a case, looking at the case history, or requesting a service limit increase. 

To access the AWS Support Center, in the upper-right corner of the AWS Management Console, click Support, and then Support Center. The following screenshot shows how the Support Center looks like when a federated user accesses it.

You can control which of your users can access the AWS Support Center by attaching a policy to the relevant role assumed by the federated user. You can use the following policy template, called AWS Support Access, which is available in the IAM console:

{
  "Version": "2012-10-17",
  "Statement": [
    {
      "Effect": "Allow",
      "Action": ["support:*"],
      "Resource": "*"
    }
  ]
}

Users with Power User or Administrator permissions already have access to the AWS Support Center. Keep in mind that when you grant permissions to the AWS Support Center, you’re granting access to the entirety of support features. Since you can’t grant access to specific cases, you should only grant access to the users who require full access to the AWS Support Center.

Interested in learning more about the recent changes to the AWS Support Center? Check out the What’s New announcement.

Have questions about identity federation with AWS? Please join us on the IAM Forum.

– Dave