Category: Best Practices

Businesses of all sizes and industries are tapping into generative artificial intelligence (AI) to streamline operations and foster creativity, deliver exceptional customer experiences with personalization, and gain valuable insights by analyzing conversational interactions and data. Many small and medium businesses (SMB) find themselves wondering how to effectively harness the power of generative AI to their […]

It seems nearly every startup or enterprise company is rushing to implement generative AI, but what about those somewhere in the middle? If you run a small or medium business (SMB), you might be envious of the funding and headcount other companies have for AI initiatives. But to compete in this new era of business, […]

What would you do with an extra 20 percent in annual profits? For many small businesses, gains like that are the difference between surviving and thriving. Yet, what if we told you the cloud could deliver a significant return on investment and you just didn’t have the visibility to see it? Chances are, as a […]

Each year, you likely visit your physician for an annual physical to make sure your health is intact or conditions are manageable. Much like your own health, your small or medium business’s (SMB) IT status should also be regularly evaluated. Regular security checkups are vital to identify issues, protect sensitive data, enable compliance, maintain business […]

Did you know that according to business.com, 83 percent of small businesses reported a positive return on investment after adopting customer relationship management (CRM) software, with an impressive 87 percent emphasizing the “very important” role it plays in their company’s management? According to the same study, nearly 90 percent of businesses using CRM view it […]

The last of the US Baby Boomers will be at retirement age within the next seven to 10 years and the days of them passing down the family business to their children may not be as common as it once was. This could create both challenges and opportunities for older small or medium business (SMB) […]

Imagine diligently managing your IT budget for the year ahead only to be blindsided by unexpected costs. It could be something as small as an extra software license request or as large as an urgent cybersecurity upgrade. As every small or medium business (SMB) knows, every dollar must be spent strategically to maximize growth and […]

In a world where machines not only think but also learn and make decisions, the concept of Artificial Intelligence (AI) has rapidly transformed from science fiction to reality. AI is a field of computing that focuses on granting technology the ability to replicate human-level intelligence. Attaining intelligence is dependent on the process of learning, which, […]

Anyone who has ever run a small or medium business (SMB) knows how some software can be both a blessing and an impediment. Perhaps you first read a positive review or had a staff member request a few licenses for your team. For a while, it worked perfectly and met your expectations. But over time, […]

Cybersecurity is essential for every business—full stop. As a small or medium business (SMB) you might believe cyber incidents are only concerns for global enterprises, but that couldn’t be further from the truth. According to Security Magazine over half of SMBs have experienced a breach—a third of which were in the past 12 months. But […]