Category: Thought Leadership

Small and medium-sized businesses (SMBs) are engines of innovation, capable of doing a lot with very little, and they’re always looking for new ways to gain a competitive edge. In hotly contested markets, the success of any business relies on its ability to differentiate itself. It’s why excitement around artificial intelligence (AI)—especially generative AI—has reached […]

“The customer is always right” was attributed to and popularized by department store pioneers Marshall Fields (in the US) and Harry Gordon Selfridge (in the UK). It’s a principle that’s aged well. Customer experience was recognized as the cornerstone of a successful organization in the 20th century and it’s an approach that still benefits small […]

If you’re an individual or a small business owner in the United States with a credit card or any type of loan, you know your credit score matters—a lot. Even a minor error in your credit report can drop your score 50 to 100 points, affecting your ability to buy a vehicle, take out a […]

If you had the ability to change anything about how your small or medium business (SMB) sells online, what would you do? For some owners such as yourself, they might want a website with better uptime and payment systems that detect fraudulent transactions. Others might be laser-focused on how many of their visitors are actually […]

Knowledge enriches our lives. There’s always something more that we can learn about the world around us, our cultures, and histories—even our futures. MagellanTV is a documentary streaming service committed to helping its viewers access stories that contribute to a lifetime of learning. Founded in 2018, this small business is based in Armonk, New York, […]

The conversation around generative artificial intelligence has sparked both excitement and skepticism. The potential of AI is undeniable, with applications like chatbots improving customer service and machine learning algorithms detecting fraud or predicting equipment failures. But there’s often a gap between the hype and practical applications, leaving small or medium businesses (SMBs) wondering whether they […]

In today’s digital age, small and medium-sized businesses (SMBs) are constantly seeking ways to streamline operations, enhance collaboration, and safeguard valuable data. One solution that has emerged as a game-changer for SMBs is cloud computing. With its unparalleled flexibility, accessibility, and security features, cloud storage has revolutionized the way SMBs manage and store their critical […]

Imagine it’s ten o’clock on a Thursday night. A loan payment is due and you’ve just learned that won’t have the funds to pay the full amount on time. You call your lender—hoping to either make a smaller payment or delay it—but instead of speaking with someone to discuss the situation, you hear a recorded […]

Editorial note: Ahead in the Cloud: The Technology Podcast for Business Leaders is an Amazon Web Services podcast, hosted by SMB technology consultant (and Forbes technology columnist) Gene Marks and Ben Schreiner, AWS’ Head of Business Innovation and GTM for US Commercial Sales. It explores the latest cloud technologies and trends that small and medium […]

There’s an almost inconceivable amount of information out in the world. If you think about your typical day, nearly everything you do triggers data collection—whether it’s tapping to pay for your morning coffee, checking traffic conditions on your smartphone, searching for the answer to a question online, or rating your favorite show on a streaming […]