AWS Smart Business Blog

Did you know that the biggest risk for companies to achieve their business objectives is lack of access to human talent? According to a Gartner survey, executives put a talent shortage as a leading issue ahead of implementation costs and security risks. It revealed that lack of talent is the biggest barrier to adopting 64 […]

Ambitious small and medium businesses (SMBs) know the importance of modernizing their systems—it can help them better serve customers, understand trends, and enhance security to name just a few benefits. Brazil-based software firm 4Asset is a provider of software solutions and tools for customers working with the territorial and socio-environmental regulatory processes of land management. […]

With customer expectations constantly evolving, average can no longer keep up in today’s competitive landscape. Better, faster insights can help businesses uncover new opportunities to move from average to advanced. Data-driven decision-making can help businesses plan improvements to existing products or services, highlight customer service successes and opportunities for engagement, and be more responsive to […]

How do the waves of interconnected economic, social, and political disruptions affect small and medium businesses (SMBs)? What key strategies should they be adapting to thrive in such market while still transforming into resilient digital businesses? Global financial challenges have caused systemic changes in the market such as inflation, an IT skills gap, supply chain, […]

For small and medium businesses (SMBs) with a strong sense of tradition, it can be difficult to navigate modern-day challenges like inflation and supply chain disruption. Birra Menabrea is an Italian brewing firm that was founded over 175 years ago and now produces nearly 6.6 million gallons of beer annually, roughly 20 percent of which […]

In 2021, the “Great Resignation” became a buzzword in the U.S. news media, referring to several long-term trends that were accelerated by the COVID-19 pandemic. Many workers decided to change jobs for more pay, leave roles that required long commutes, put more emphasis on their life outside of work, or take a well-earned retirement. Additionally, […]

In contact centers, as in life, hindsight is always 20/20. It is not uncommon for a customer service agent to struggle with a frustrated customer on the phone, only for a supervisor to step in and find solutions once the call is over. With 60 percent of customers switching to a different company after a […]

What if business leaders had a way to speed digital innovation within their organizations without in-house technical teams? Business leaders today are struggling with a multitude of issues including hiring skilled employees, retention, and economic headwinds. Now is the time for small and medium businesses (SMBs) to unlock innovation with data analytics, automation, and application […]

Cloud computing has become an essential investment for small and medium businesses (SMBs) modernizing their operations, but knowing how to support it can be its own challenge. Compared to on-premises hardware, the cloud allows businesses to be more flexible in a variety of ways: stronger security, lower costs, and better operational efficiency to name a […]

Security is often top of the mind for small and medium sized business (SMB) leaders as they plan to invest more in cloud computing. They want to be able to identify security events, protect systems and services, and maintain the confidentiality and integrity of data. SMBs are challenged with limited knowledge or information on cost […]