AWS Smart Business Blog

In the current economic landscape, the cost of doing business around the world is increasing. Companies of all sizes are facing myriad obstacles, including budget constraints, limited resources, supply chain issues, and ever-changing customer expectations. The pressure to cut costs across all areas makes remaining competitive a challenge—especially for small to medium-sized businesses (SMBs). Can […]

Small and medium businesses (SMBs) drive today’s innovation and economic growth. More than a third of SMBs are engaged in research and development for a new product or service and nearly half of SMBs are in the process of launching a new product or service. Additionally, SMBs are adapting to new opportunities, such as digital […]

If you found yourself amidst a software buying spree the last few years, you’re not alone. Over three-quarters of small and medium businesses (SMBs) increased their reliance on technology due to the pandemic, especially for cloud-based services to improve remote work and modernize business applications. But now the current macroeconomic climate has SMBs rethinking their […]

Did you know that the biggest risk for companies to achieve their business objectives is lack of access to human talent? According to a Gartner survey, executives put a talent shortage as a leading issue ahead of implementation costs and security risks. It revealed that lack of talent is the biggest barrier to adopting 64 […]

Ambitious small and medium businesses (SMBs) know the importance of modernizing their systems—it can help them better serve customers, understand trends, and enhance security to name just a few benefits. Brazil-based software firm 4Asset is a provider of software solutions and tools for customers working with the territorial and socio-environmental regulatory processes of land management. […]

With customer expectations constantly evolving, average can no longer keep up in today’s competitive landscape. Better, faster insights can help businesses uncover new opportunities to move from average to advanced. Data-driven decision-making can help businesses plan improvements to existing products or services, highlight customer service successes and opportunities for engagement, and be more responsive to […]

How do the waves of interconnected economic, social, and political disruptions affect small and medium businesses (SMBs)? What key strategies should they be adapting to thrive in such market while still transforming into resilient digital businesses? Global financial challenges have caused systemic changes in the market such as inflation, an IT skills gap, supply chain, […]

For small and medium businesses (SMBs) with a strong sense of tradition, it can be difficult to navigate modern-day challenges like inflation and supply chain disruption. Birra Menabrea is an Italian brewing firm that was founded over 175 years ago and now produces nearly 6.6 million gallons of beer annually, roughly 20 percent of which […]

In 2021, the “Great Resignation” became a buzzword in the U.S. news media, referring to several long-term trends that were accelerated by the COVID-19 pandemic. Many workers decided to change jobs for more pay, leave roles that required long commutes, put more emphasis on their life outside of work, or take a well-earned retirement. Additionally, […]

In contact centers, as in life, hindsight is always 20/20. It is not uncommon for a customer service agent to struggle with a frustrated customer on the phone, only for a supervisor to step in and find solutions once the call is over. With 60 percent of customers switching to a different company after a […]