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The quest for hyper-personalization in telecom billing is here to stay Exceptional customer experiences are non-negotiable for building loyalty and driving revenue growth. However, the billing process remains a sore point that frustrates and alienates a significant portion of the customer base. Unclear or confusing bills erode trust, resulting in a contact center calls being […]
Our Global Infrastructure spans 108 Availability Zones (AZs) within 34 geographic AWS Regions around the world at the time of writing. To provide mobile apps with ultra-low latency access to the AWS cloud, we collaborate with telecom operators globally to offer AWS Wavelength. AWS Wavelength Zones integrate AWS compute and storage services within mobile networks. […]
It is time to take a different approach to network and operations New technology rollouts, more complex service introductions, and increased network complexity make network operations and lifecycle management of services more expensive. Operators need to improve their mode of operation and accelerate the identification of problems, addressing them reactively or proactively to minimize impact […]
Telecom networks generate voluminous fault, configuration, accounting, performance, and security (FCAPS) data. Communication Service Providers (CSPs) are looking at ways to use this data efficiently to improve the network health, as well as reduce Mean Time to Detect (MTTD), and Mean Time to Resolve (MTTR). They want to increase the service uptime, reduce spectrum interference, […]
The AWS for Telecom team said goodbye (until 2024) to Lawrence Argent’s giant blue bear that peeks into the Colorado Convention Center, and wrapped up a week of fun and memories from the SCTE Expo. To recap: an industry first – AWS for Telecom was at SCTE Expo 23, the annual cable industry technology conference, […]
SCTE is the preeminent professional organization supporting the advancement of the cable industry and technologies. The organization hosts its annual technology conference, the Cable-Tec Expo, in Denver on October 16-19. AWS will be participating and has prepared a fantastic set of demos and technical forum talks for our cable industry customers and partners. Generative AI […]
Half of surveyed telcos plan to integrate generative AI in the next two years and expect to increase spending by as much as six times. It’s no illusion: generative AI is everywhere. And here at AWS, we believe it’ll have a profound impact across all industries. Generative AI is the next wave of widespread adoption […]
According to a recent Gartner® CEO survey – The Pause and Pivot Year, what is the “top new technology that CEOs believe will significantly impact their industry over the next three years”? You guessed it: Artificial Intelligence. “21% of CEO’s say AI is the top disruptive technology.”i Telcos are not alone in recognizing the immense […]
Amid Europe’s digital transformation, here’s how the cloud is propelling telcos to optimize networks, reduce costs, boost sustainability and resiliency, and power innovative services. The Digital Decade, the European Commission’s vision for Europe’s digital transformation by 2030, gives Europe the opportunity to gain leadership in the global digital economy, but achieving it requires collaboration across […]
Today at Mobile World Congress, Amazon Web Services (AWS) and Nokia will showcase a Cloud RAN solution that combines AWS’s reliable and secure infrastructure and cloud services with Nokia’s new In-Line Cloud RAN SmartNIC and Cloud Native RAN Software. The joint solution aims to solve three key challenges. First, it will reduce the complexity to […]
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