Category: Intermediate (200)

Customer expectations are rising, and delivering seamless, AI-enhanced support is now essential. Discover how the Accenture AWS Business Group (AABG) is transforming contact center operations with their Connected Customer Experience (CCE) offering on AWS. Learn how generative AI-driven capabilities empower agents and enhance customer interactions, driving efficiency and modernization for businesses.

Based on Knowit’s ADAM guide, this blog post provides practical insights and strategies for achieving GDPR compliance in AWS environments, including essential frameworks for managing compliance obligations and leveraging AWS features and services. The post outlines a structured seven-step approach to systematically assess and document GDPR compliance while emphasizing the importance of understanding data controller and processor roles, encryption requirements, and cross-border data transfer considerations.

The Agent AI Ally solution revolutionizes call center operations by harnessing generative AI to provide agents with real-time, contextual support and product information during customer interactions. Powered by Anthropic’s Claude 3.5 Sonnet model through Amazon Bedrock, the solution delivers instant insights and suggestions while analyzing customer responses in real-time. This comprehensive platform integrates key AWS services including Amazon Connect, Transcribe, and Kendra to create a powerful system that enhances agent performance and customer satisfaction through AI-driven assistance and efficient data processing

Through the integration of Veeam and AWS security best practices, organizations are equipped to address their regulatory compliance adherence while enhancing overall security resilience when deploying their data protection solution on AWS.

Many enterprises still rely on the Adabas database and Natural programming language for critical workloads, facing rising license costs and a shrinking talent pool. To reduce reliance on these aging technologies and enable digital transformation, companies are modernizing to AWS with IBM ModernSystems accelerator. The division offers automated refactoring of Natural code to Java/C# and replatforming to execute Natural on Windows, along with migrating Adabas databases to modern relational databases.

Discover how Publicis Sapient’s new AI-powered marketing solution combines margin prediction and offer generation capabilities on AWS to revolutionize campaign creation. Using Amazon Bedrock and advanced LLMs, marketers can now generate data-driven, personalized campaigns in minutes instead of days, while accurately predicting campaign performance and optimizing ROI.

Generative AI is revolutionizing contact centers, enhancing customer interactions and operational efficiency. TCS’s solution leverages this technology to provide a comprehensive, multi-device experience for customers, agents, and employees. It streamlines operations, improves agent productivity, and delivers superior customer service. This AI-driven approach enables contact centers to deliver superior customer service while driving operational excellence.

As organizations embrace cloud solutions, they are no longer limited to standalone implementations; instead, they are managing complex infrastructure across multiple AWS accounts which are distributed across various geographic regions. ControlMonkey is an AI-powered Terraform Automation platform, providing a 360 solution to operate your infrastructure at scale with Terraform. It offers a control plane to visualize, spin up, automate, and govern cloud infrastructure.

We are excited to share the approach and experience of migrating a customer’s global eCommerce application to AWS, and how it was achieved successfully over one weekend. We will also highlight how the customer, Tech Mahindra, and AWS Professional Services (ProServe) collaborated in executing this successful migration journey leveraging AWS Application Migration Service.

Looking to navigate Cloud journey to realize the full benefits of cloud adoption? Learn how Modernization GPS, a solution designed by Accenture and AWS guide enterprises towards successful cloud Modernization. Modernization GPS provides data-driven insights into the current technology estate, quantifies modernization value creators, and identifies tailored investment opportunities. It also leverages industry benchmarks and proven AWS modernization pathways to help align business and IT stakeholders.