Amazon Q Business is adding new workflow automation capability and 50+ action integrations

Amazon Q Business, a generative AI–powered assistant designed to enhance productivity across various business applications, became generally available earlier this year. Since its launch, Amazon Q Business has been helping customers tackle the challenges of improving workforce productivity.

In this post, we have two announcements for Amazon Q Business:

1. AI-powered workflow automation in Amazon Q Business (coming soon)
2. Supports for more than 50 action integrations (generally available)

Let’s get started with these new announcements from Amazon Q Business:

AI-powered workflow automation in Amazon Q Business (coming soon)
Organizations handle hundreds, if not thousands, of complex workflows that demand precise, repeatable execution. Automating these workflows has been a time-consuming process, often taking months and requiring specialized expertise. As a result, many potentially valuable business processes remain manual, leading to inefficiencies and missed opportunities.

Available soon, Amazon Q Business will have a new capability to simplify the creation and maintenance of complex business workflows.

With this capability, you only need to describe your desired workflow using natural language, upload a standard operating procedure (SOP), or record a video of the process being performed. Amazon Q Business uses generative AI to automatically author a detailed workflow plan from your inputs in minutes. Then, with the recommended workflow, you can review, test, modify, or approve.

Let’s consider an example of automotive claim processing. This process typically involves manually reading claim emails, reviewing attachments, and creating claims in the system. With the new capability in Amazon Q Business, I can create this workflow more efficiently, reducing the time and complexity typically associated with workflow creation.

First, I upload the relevant SOP.

During the workflow creation process, Amazon Q Business may ask questions to clarify and gather any additional information needed to complete the workflow design.

Based on the provided inputs, Amazon Q Business generates an initial workflow template. As an automation author, I can then customize this workflow using a visual drag-and-drop interface and integrate it with supported third-party applications for testing. The workflow can include API calls, automatic UI actions, execution logic, AI agents, and human-in-the-loop steps to cater to the unique needs of every business process across a wide range of industries and business functions.

When it’s finalized, I can publish the workflow and configure it to run either on a schedule or in response to specific triggers. Once published, I can actively track its performance using a feature-rich monitoring dashboard. This dashboard offers built-in analytics, providing detailed insights into the execution and efficiency of all published workflows.

When executing the workflow, Amazon Q Business uses a UI agent trained on thousands of websites and desktop applications to seamlessly navigate changes to page layouts and unexpected pop-up windows in real time. Amazon Q Business includes UI automation, API integrations, and workflow orchestration in a single system, eliminating the need to integrate multiple products and services to create a complete enterprise workflow automation system.

Supports for more than 50 action integrations
With Amazon Q Business plugins, you have the flexibility to connect to third-party apps and perform specific tasks related to supported third-party services directly within your web experience chat. These plugins are accessible through Amazon Q Apps, a feature within Amazon Q Business that helps you create AI-powered apps that streamline tasks and boost productivity. Additionally, when workflow automation capabilities launch, you will be able to integrate these plugins directly into your workflows.

In this announcement, we’re introducing a ready-to-use library of platforms with over 50 action integrations and 11 popular business applications. These business applications include Microsoft Teams, PagerDuty Advance, Salesforce, ServiceNow, and more. 

To get started with the new integrations, access Amazon Q Business through your existing account and explore the new plugins and action integrations.

With these integrations, you can perform various tasks across multiple applications within the Amazon Q Business web application.

Let’s say I need to create a new opportunity with Salesforce. First, I open my Amazon Q Business web application.

Then, I trigger Amazon Q Business plugins and select the Create Opportunity action.

Then, I ask Amazon Q Business to create an opportunity record.

If the action plugin requires more information, it will prompt me to gather more information.

The Amazon Q Business plugin will automatically create the record for me with the Salesforce action plugin.

From here, I can complete additional tasks, such as associating the opportunity record with the account.

Get started with Amazon Q Business today
The new Amazon Q Business plugins are available today in all AWS Regions where Amazon Q Business is available. The new capability to orchestrate workflows in Amazon Q Business will be available in preview soon.

Boost productivity and innovation in your organization with Amazon Q Business. Learn more about how to get started on the Amazon Q Business documentation page.

Happy building,
— Donnie