AWS News Blog
Category: Messaging
Newly enhanced Amazon Connect adds generative AI, WhatsApp Business, and secure data collection
Use innovative tools like generative AI for segmentation and campaigns, WhatsApp Business, data privacy controls for chat, AI guardrails, conversational AI bot management, and enhanced analytics to elevate customer experiences securely and efficiently.
How AWS powered Prime Day 2024 for record-breaking sales
Dive into the numbers from Amazon’s record-breaking Prime Day 2024, from AI chip deployment to the staggering transaction volumes across AWS services like Amazon DynamoDB, Aurora, CloudFront, and more.
AWS Weekly Roundup: Amazon Q Business, AWS CloudFormation, Amazon WorkSpaces update, and more (Aug 5, 2024)
Summer is reaching its peak for some of us around the globe, and many are heading out to their favorite holiday destinations to enjoy some time off. I just came back from holidays myself and I couldn’t help thinking about the key role that artificial intelligence (AI) plays in our modern world to help us […]
AWS Weekly Roundup: Global AWS Heroes Summit, AWS Lambda, Amazon Redshift, and more (July 22, 2024)
Last week, AWS Heroes from around the world gathered to celebrate the 10th anniversary of the AWS Heroes program at Global AWS Heroes Summit. This program recognizes a select group of AWS experts worldwide who go above and beyond in sharing their knowledge and making an impact within developer communities. Matt Garman, CEO of AWS […]
Optimizing Amazon Simple Queue Service (SQS) for speed and scale
Amazon SQS boosts performance, scaling capabilities, and energy efficiency without impacting existing behavior – a behind-the-scenes look at AWS’s continuous improvement journey.
AWS Weekly Roundup: Amazon EC2 U7i Instances, Bedrock Converse API, AWS World IPv6 Day and more (June 3, 2024)
Life is not always happy, there are difficult times. However, we can share our joys and sufferings with those we work with. The AWS Community is no exception. Jeff Barr introduced two members of the AWS community who are dealing with health issues. Farouq Mousa is an AWS Community Builder and fighting brain cancer. Allen […]
Simplify custom contact center insights with Amazon Connect analytics data lake
Amazon Connect’s analytics data lake centralizes customer data for powerful performance analysis without complex pipelines.
AWS Weekly Roundup: AWS Chips Taste Test, generative AI updates, Community Days, and more (April 1, 2024)
Today is April Fool’s Day. About 10 years ago, some tech companies would joke about an idea that was thought to be fun and unfeasible on April 1st, to the delight of readers. Jeff Barr has also posted seemingly far-fetched ideas on this blog in the past, and some of these have surprisingly come true! […]