Category: Messaging

Life is not always happy, there are difficult times. However, we can share our joys and sufferings with those we work with. The AWS Community is no exception. Jeff Barr introduced two members of the AWS community who are dealing with health issues. Farouq Mousa is an AWS Community Builder and fighting brain cancer. Allen […]

Amazon Connect’s analytics data lake centralizes customer data for powerful performance analysis without complex pipelines.

Today is April Fool’s Day. About 10 years ago, some tech companies would joke about an idea that was thought to be fun and unfeasible on April 1st, to the delight of readers. Jeff Barr has also posted seemingly far-fetched ideas on this blog in the past, and some of these have surprisingly come true! […]

My memories of Amazon Web Services (AWS) re:Invent 2023 are still fresh even when I’m currently wrapping up my activities in Jakarta after participating in AWS Community Day Indonesia. It was a great experience, from delivering chalk talks and having thoughtful discussions with AWS service teams, to meeting with AWS Heroes, AWS Community Builders, and […]

If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take […]

With Amazon Simple Queue Service (Amazon SQS), you can send, store, and receive messages between software components at any volume. Today, Amazon SQS has introduced two new capabilities for first-in, first-out (FIFO) queues: Maximum throughput has been increased up to 70,000 transactions per second (TPS) per API action in selected AWS Regions, supporting sending or […]

Last week I saw an astonishing 160+ new service launches. There were so many updates that we decided to publish a weekly roundup again. This continues the same innovative pace of the previous week as we are getting closer to AWS re:Invent 2023. Our News Blog team is also finalizing new blog posts for re:Invent […]

With Amazon SQS, you can send and receive messages between software components at any scale. It was one of the first AWS services I used and as a Solutions Architect, I helped many customers take advantage of asynchronous communications using message queues. In fact, Amazon SQS has been generally available since July 2006 and, under […]