Category: Amazon Connect

Life is not always happy, there are difficult times. However, we can share our joys and sufferings with those we work with. The AWS Community is no exception. Jeff Barr introduced two members of the AWS community who are dealing with health issues. Farouq Mousa is an AWS Community Builder and fighting brain cancer. Allen […]

Amazon Connect’s analytics data lake centralizes customer data for powerful performance analysis without complex pipelines.

Today is April Fool’s Day. About 10 years ago, some tech companies would joke about an idea that was thought to be fun and unfeasible on April 1st, to the delight of readers. Jeff Barr has also posted seemingly far-fetched ideas on this blog in the past, and some of these have surprisingly come true! […]

If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take […]

Last week I saw an astonishing 160+ new service launches. There were so many updates that we decided to publish a weekly roundup again. This continues the same innovative pace of the previous week as we are getting closer to AWS re:Invent 2023. Our News Blog team is also finalizing new blog posts for re:Invent […]

Looks like it is my turn once again to write the AWS Weekly Roundup. I wrote and published the first one on April 16, 2012 — just 4,165 short day ago! Last Week’s Launches Here are some of the launches that caught my eye last week: R7iz Instances – Optimized for high CPU performance and […]

While I enjoyed a few days off in California to get a dose of vitamin sea, a lot has happened in the AWS universe. Let’s take a look together! Last Week’s Launches Here are some launches that got my attention: Amazon MWAA now supports Apache Airflow version 2.6 – Amazon Managed Workflows for Apache Airflow […]

At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until […]