Category: Amazon QuickSight

In this post, we explore why Asure used the Amazon Web Services (AWS) post-call analytics (PCA) pipeline that generated insights across call centers at scale with the advanced capabilities of generative AI-powered services such as Amazon Bedrock and Amazon Q in QuickSight. Asure chose this approach because it provided in-depth consumer analytics, categorized call transcripts around common themes, and empowered contact center leaders to use natural language to answer queries. This ultimately allowed Asure to provide its customers with improvements in product and customer experiences.

In this post, we show how Amazon Q Business integrates with QuickSight to enable users to query both structured and unstructured data in a unified way. The integration allows users to connect to over 20 structured data sources like Amazon Redshift and PostgreSQL, while getting real-time answers with visualizations. Amazon Q Business combines information from structured sources through QuickSight with unstructured content to provide comprehensive answers to user queries.

In this post, we discuss how GoDaddy’s Care & Services team, in close collaboration with the  AWS GenAI Labs team, built Lighthouse—a generative AI solution powered by Amazon Bedrock. Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. With Amazon Bedrock, GoDaddy’s Lighthouse mines insights from customer care interactions using crafted prompts to identify top call drivers and reduce friction points in customers’ product and website experiences, leading to improved customer experience.

In this post, we show you how to unlock powerful post-call analytics and visualizations, empowering your organization to make data-driven decisions and drive continuous improvement.

In this post we describe how AWS generative AI solutions (including Amazon Bedrock, Amazon Q Developer, and Amazon Q Business) can further enhance TechOps productivity, reduce time to resolve issues, enhance customer experience, standardize operating procedures, and augment knowledge bases.

In this post, we explore how to integrate LLMs into enterprise applications to harness their generative capabilities. We delve into the technical aspects of workflow implementation and provide code samples that you can quickly deploy or modify to suit your specific requirements. Whether you’re a developer seeking to incorporate LLMs into your existing systems or a business owner looking to take advantage of the power of NLP, this post can serve as a quick jumpstart.

Today, we announced the General Availability of Amazon Q, the most capable generative AI powered assistant for accelerating software development and leveraging companies’ internal data. “During the preview, early indications signaled Amazon Q could help our customers’ employees become more than 80% more productive at their jobs; and with the new features we’re planning on […]

Searching for insights in a repository of free-form text documents can be like finding a needle in a haystack. A traditional approach might be to use word counting or other basic analysis to parse documents, but with the power of Amazon AI and machine learning (ML) tools, we can gather deeper understanding of the content. […]

This post demonstrates a strategy for fine-tuning publicly available LLMs for the task of radiology report summarization using AWS services. LLMs have demonstrated remarkable capabilities in natural language understanding and generation, serving as foundation models that can be adapted to various domains and tasks. There are significant benefits to using a pre-trained model. It reduces computation costs, reduces carbon footprints, and allows you to use state-of-the-art models without having to train one from scratch.

Amazon Kendra is a highly accurate and intelligent search service that enables users to search unstructured and structured data using natural language processing (NLP) and advanced search algorithms. With Amazon Kendra, you can find relevant answers to your questions quickly, without sifting through documents. However, just enabling end-users to get the answers to their queries […]