Category: Amazon Connect

Tabcorp, one of Australia’s top gaming and entertainment companies, operates betting across 641 locations for multiple sports and race types. Even as customers flock to digital platforms to place bets, interactive voice response (IVR) remains a critical part of the company’s business to accommodate customers that prefer telecommunication. To modernize its IVR system, Tabcorp enlisted […]

As the COVID-19 pandemic continues, IT and communications leaders of commercial businesses, government agencies, schools, and religious organizations around the world are working quickly to keep the lines of communication open. The ability to quickly set up streaming platforms and to scale video infrastructures in the cloud helps government agencies keep first-line responders informed and […]